Healthcare Tech Outlook: Specials Magazine

Health plans and specialty benefits administrators managing dental and vision benefits are under growing pressure to improve efficiency and responsiveness across claims management, provider coordination and member enrollment. But many still rely on disconnected systems that create inefficiencies across those functions and make it difficult to adapt quickly to changing market demands. For more than 30 years, SKYGEN has helped payers and specialty benefits administrators modernize and coordinate dental and vision benefits administration through SaaSbased technology built specifically for the industry. As a strategic advisor and technology partner, SKYGEN helps organizations navigate the operational complexity of an increasingly fragmented specialty benefits landscape through highly flexible technology that modernizes the administrative experience. Its platform supports and streamlines claims processing, provider management, enrollment, analytics and digital engagement, with configurable capabilities that support enterprise-scale coordination. “Organizations are increasingly recognizing the connection between oral health, vision health and overall wellness, making dental and vision benefits a more strategic part of the broader healthcare conversation. As those benefits continue to evolve, the need for connected, scalable administration becomes even more important,” says Steve Berryman, CEO. Growing emphasis on preventive care is also reshaping how organizations approach specialty benefits administration. As dental and vision benefits become more integral to longterm member engagement and preventive care initiatives, organizations are looking for more connected and efficient ways to administer those benefits. SKYGEN is at the forefront of those conversations, helping organizations modernize the infrastructure needed to support that evolution. Building Administrative Infrastructure for a Changing Market As dental and vision benefits become more strategically important across healthcare organizations, the operational demands associated with administering them continue to grow. Administrative requirements across specialty benefits can vary significantly across commercial, Medicaid and Medicare Advantage markets. Supporting those varying requirements, as well as optimizing the experience across all stakeholders, without increasing operational complexity, has become an important challenge that many health plans and specialty benefits administrators face.

Virtual care that goes beyond technology empowers nurses, enhances patient safety, and improves care quality. Hospitals are struggling with chronic nurse shortages, high turnover rates, and razor-thin operating margins. These pressures demand solutions that deliver immediate ROI while improving care quality. Through a unified platform that combines virtual patient observation and virtual nursing in a single integrated system, Collette Health embeds clinical expertise directly into hospital workflows, ensuring smooth integration into daily practices and allowing nurses to deliver safer, higher-quality care. At Collette Health, everyone is driven by personal experiences and committed to enhancing care delivery. Their dedication is evident through hands-on involvement with hospital staff. Recognizing that education and change management are often the biggest barriers to virtual care success, the team provides comprehensive training, refines workflows, and ensures every virtual interaction boosts safety and care quality. “We are 100 percent a mission-driven organization. Everybody on our team is very passionate about what we’re doing,” says Holly Miller, CEO. For Miller, the commitment to improving care stems from deeply personal experiences. Caring for her veteran father and witnessing her mother’s lack of access to specialists shaped her approach to virtual nursing. It inspired her to empower nurses to practice at the top of their license, improve patient safety and deliver care wherever needed. Human-Centered AI and Technical Superiority Unlike vendors who lead with technology for technology’s sake, Collette Health’s AI serves a clear purpose: enhancing human capabilities rather than replacing them. The platform’s human-centered AI philosophy recognizes that the best outcomes happen when technology amplifies clinical expertise and strengthens patient-caregiver connections. This approach is evident in features like Follow Patient, which uses computer vision to automatically keep patients in view—eliminating the need for observers to manually adjust cameras so they can focus on patient interaction instead of equipment. Similarly, Acuity Scoring analyzes patient data to identify which patients require more attention, helping supervisors balance workloads so observers can concentrate on the patients who need them most. These AI capabilities don’t replace clinical judgment; they support it by handling the technical burden and enabling more meaningful human engagement. The technical architecture delivers measurable advantages beyond the AI itself. Collette Health’s virtual care ecosystem uses 20x less network bandwidth than competing solutions, enabling hospitals to deploy without expensive infrastructure upgrades—critical when operating on tight budgets. The cloud-based platform enhances security and patient privacy through local data processing while ensuring seamless integration with existing EHR systems and hospital workflows.