| | August 20229UTLOOKHealthcare Tech VIRTUAL CARE WILL CONTINUE TO EVOLVE AND CHANGE THE HEALTHCARE INDUSTRY FOR YEARS TO COME. EMPOWERING PATIENTS AND CARE TEAM MEMBERS WITH THE ABILITY TO MAKE MEANINGFUL CHANGES IN REAL-TIME IS ESSENTIALpath. However, during that interval, significant changes in clinical parameters may have required earlier interventions, which may have led to better outcomes. This highlights the patient navigation gap that is analogous with GPS navigation evolution. Technology has the opportunity to improve care navigation by providing tools to empower care teams and patients in real-time. Ultimately, this information will lead to appropriate clinical interventions in care plans and guidance to the patient in real-time. This is analogous to how smartphones have revolutionized navigation to include real-time updates and feedback. We must make it a priority to ensure we deliver personalized care to every patient yet still navigate patients to the "Land of the Healthy". In addition, our healthcare "GPS" needs to be both reactive and proactive at the same time to drive improvement in patient outcomes. Ultimately, this type of service will change the way care teams interact with patients and improve the relationship with each individual patient.It is not sufficient to communicate with the patient only when they are physically at our locations, particularly high-risk patients. Technology and artificial intelligence (AI)can capture data along the patients' care journey leading to real-time care delivery. The care team must be able to access data and respond in the moment to drive personalized improvements to the care journey for every patient. These interventions must also be communicated in real-time to the patient to get the patient back on route. Technology is an enabler that will allow healthcare to revolutionize care navigation in order to provide better quality care in real-time. Virtual care will continue to evolve and change the healthcare industry for years to come. Empowering patients and care team members with the ability to make meaningful changes in real-time is essential. It is equally important that the communication is clear and concise so the patient can understand the directions. Our goal should be to navigate every patient to the destination of "Land of the Healthy," but the "GPS" must continue to update based on where the patient is on their journey at the moment to be clinically effective. HTMitchell Fong
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