| | December 201919UTLOOK Healthcare Tech SecureNetMD's team has always been a partner to the organizations they serveorganizations from threats like ransomware and cyber threats, managed IT solutions optimize operations of an organization. Likewise, unified communication improves the flexibility of communication. The IT infrastructure and design function, on the other hand, enhances the scalability of the infrastructure. The solutions provided by SecureNetMD cater to the small mid-sized organizations that do not have sufficient budgets to adopt new solutions as the large ones.Taking a granular focus on security, SecureNetMD adopts a multilayered approach to offer protection for email, endpoints, and network, among others. For instance, it provides Carbon Black sensors to detect bugs or viruses which cannot be traced using the standard antivirus and gateway security tools. Besides, the company utilizes a live intelligence and threat detection engine to secure endpoints. Any threat detected is validated by a security operations team. In case a data breach occurs, the system automatically notifies either team SecureNetMD or the client directly so that adequate measures can be taken to isolate that endpoint before it propagates in the network.A vital part of SecureNetMD's onboarding process includes extensive communication with client organizations to understand their goals. A case in point, the company was tasked to deliver a service-desk first call for a hospital where every call that went to the hospital's IT department would be addressed by team SecureNetMD first. "It demanded an in-depth understanding of the client's work environment, learning the workflow, and how things work there with different technologies. We worked closely with the clients' teams to ensure maximum success," explains Drew Laroche, CIO, and Co-founder of SecureNetMD. In another instance, SecureNetMD provided its solutions to a large anesthesiology group in Dallas, Texas, to manage and support a wide range of physicians 24-hours a day by traveling across 80 different facilities. Although logistically it was a demanding task, team SecureNetMD successfully collaborated with the client to enhance their workflow.Backed by an open communication strategy, SecureNetMD has registered a 98 percent client retention rate over the last 10 years by partnering with clients. Moving forward, the company looks to further partner with clients in addressing their issues and improve their processes. SecureNetMD plans to continue evaluating new products and services to help clients in their journey to success. HTDrew Laroche
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