| | DECEMBER - 202119UTLOOKHealthcare Tech On a higher level than one appointment, Sofia automates the workflow of medical pathway and protocols for a provider of one specialty to a large health system with many providers and many specialties. This relives the staff from mundane tasks and make their lives a little easier.Furthermore, the platform, especially with its very inexpensive and rapid way to integrate with any cloud-based EHR offers clinics and healthcare systems, the ability to provide their customers an omnichannel experience to access various services around the clock in a comprehensive yet economical way even if such health system operates multi-vendor EHRs.With EnSofia in place, medical facilities can drastically cut down their cost. How? "Most patient calls and queries are addressed via sofia, the platform's self-service feature, which eliminates redundant tasks and maximizes staff efficiency," adds Michaiel. Alongside, another important aspect of EnSofia's focus is patient payment recovery. Post the pandemic, most payments are delayed due to insurance claims processing delays and other similar factors. EnSofia works to proactively accelerate patient's payment recovery. Outstanding patient balances are automatically readout from the EHRs onto the platform, and patients are then sent periodic reminders via SMS (or any channel), including, highlighting the amount with a secure payment link. When payment are made, the platform then "post" the amount in the EHR, and the proceeds are directly deposited in the client's bank account. In addition, the app's dashboard enables easy contact the flagged patients by phone from the browser. For example, Lighthouse Pediatrics, Torrance CA, saw reduction of patient A/R aging by 62 percent. With the first months of service alone, recovered $32K per provider and the six-month data for all other KPI's are equally impressive.To further exemplify EnSofia's success, Michaiel shares that many specialties are showing interest in the platform. For one, mental health clinicians and therapists are showing great interest in the platform. Sofia gives them full automation for their therapy programs scheduling, EHR integration and video televisits features among many others functions at a very attractive pricing point. "Riding on the coattails of our clients' successes along with our comprehensive technology platform, EnSofia is now ready for geographic expansion across the U.S. And, on the other hand, I'm very happy that EnSofia is able to lift some of the workload burden from the staff and help improve their patient's satisfaction," wraps up Michaiel. HTWe look at the patient's relationship with a clinic or a hospital as a journey and EnSofia is automating all aspects of it
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