| | July-August, 20179UTLOOK Healthcare Tech Areas of strategic opportunity where the technology is not yet mature enough to fully support health care's extremely broad range of users­that is, patients, caregivers, providers, insurers, etc.­include AI, voice recognition, and natural language processing5) There are several technology trends which you perhaps would be observing (big data, social media, mobile, cloud, IOT). Can you share with us 1-2 trends that will have significant impact on your enterprise business environment and your industry. · Population health management is the future business model for health care. Consequently, establishing a flexible and scalable IT platform to support population health is critical to future success.· With the consumerization of health care, developing a more retail-oriented deliveryof health care services also is a key requirement for future success. That will require a fundamental change in the thinking and operations of health care providers.6) Can you illustrate how technology is revolutionizing than ever thought before in 1-2 business segments in your work environment and is so critical for your business to succeed?· Patient access, the ability for new and existing patients to obtain online real or virtual appointments, preferably same day or next day, is one of the key requirements specified by patients.· Centralized call centers available 24 by 7 by 365 providing patients with a single number to call, covering both clinic and hospital outpatient appointments, is another key patient requirement.The biggest technical challenge for health care providers is balancing the need for transparency and open access to information, with the need to protect sensitive health, financial and personal information· Diagnostic imaging has improved to a level where it can often eliminate the need for biopsies or other invasive procedures. In addition, enhanced imaging technologies can detect smaller abnormalities and significantly reduce the number of false positives, enhancing the patient experience.7) How is the role of IT changing at your company, and, with it, your role as CIO/CXO?IT has moved from being a support function to a strategic business partner reporting to the CEO and responsible for the innovative use of IT that's based on the business strategies, goals, and priorities of the organization.8) What is the best example of IT's new role at your company? Can you share on some of the things you have done in driving process transformation efforts--while tuning and elevating IT's relationship with the business.Some key examples are:· The move to a single electronic health record is key to supporting patients across the full continuum of care so that they always receive the best treatment, based on their full medical history accessed from anywhere in the system.· Our new population health management platform is key to understanding the history and risk of patient populations. More specifically, it's critical in managing patient populations by evaluating risk and pricing; tracking performance against key financial and clinical requirements; and, in the process, maintaining or enhancing patient outcomes.· Providing remote specialist tele-consultations to patients in rural hospitals and clinics provides them with the same level of expertise that we have in our major medical centers without the need for extensive travel. 9) When it comes to security, how significant is the role of a CIO/CXO or CISO as an ombudsman between IT and business? As security issues gradually start demanding full time attention, do you think that it is time to hand over security completely to a CSO?We see IT security as a shared responsibility encompassing the Board, the CEO and business leadership in addition to the CIO and CISO. The CISO plays an important and growing role but everyone in IT has a part to play. Given our vision that IT security is everyone's responsibility and that IT security issues always have both an IT and a business component, wewill likely not bemoving security to a CSO in the near future.10) A final question, what's your advice to a CIO/CXO starting out in your industry?For thosein IT who want to work in close partnership with business leadership and help drive transformational change,today's healthcare environment truly provides a unique and challenging opportunity. HT
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