| | July 201919UTLOOK Healthcare Tech CIO INSIGHTSThe old adage of "if it ain't broke, don't fix it" has never made much sense for healthcare systems. There are always improvements to consider when it comes to providing patient care. As the Chief Information Officer & Executive Director of the University of Missouri Health System (MU Health Care) and Tiger Institute for Health Innovation, I'm focused on helping to improve care delivery through innovative processes. The role of technology professionals is far less visible than that of a doctor, nurse or therapist, but the behind-the-scenes work we do can make a substantial difference for patients.Revenue cycle management is a perfect example of how healthcare technology and operations professionals work to streamline processes and improve patient experiences. From the documentation of care in clinical settings to claims generation and accounts receivable management, the healthcare revenue cycle is a complex process. Though we see the coordination between patient, payer and health system as meticulous, outsiders already overwhelmed by healthcare might see a needlessly complicated headache.Our current revenue cycle management system is not broken; however, we recognize that there are always opportunities for improvement that benefit both our staff and our patients.By Bryan Bliven, CIO, University of Missouri Health CareWHY INTEGRATED REVENUE CYCLE MANAGEMENT MAKES SENSE FOR HEALTHCARE SYSTEMSBryan Bliven
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