| | JUNE 202119UTLOOKHealthcare Tech at members holistically--their diagnosis and medications--to ensure that they stay compliant with their treatment, automatically lowering member cost-share if good compliance is detected," mentions Martty. Further, the platform provides detailed claims reporting, a user-friendly member portal for retail pharmacy availability, formulary information and access to co-pay/plan design information, specialty pharmacy options, manufacturer rebate management, and several other features. Being a cloud-based platform, OneArk is a highly user-friendly system that delivers utmost flexibility and speed, allowing users to access the platform from any location, through any browser, at any time. Due to this, PharmPix seamlessly managed any interruptions in claims processing amid the pandemic, ensuring unparalleled customer satisfaction.OneArk comprises several modules, of which the OneArkCube module--customers and benefits--plays a vital role in helping clients set up benefits easily and make changes to the existing processing workflows and designs in minutes. Another module is MedArk, which provides complete visibility into the management of the Medicare Part D plan, easing the oversight process for plan sponsors. It has solutions to champion all the complexities of the plan as well as offer comprehensive system-driven compliance management. Coupled with the far-reaching features of the platform, PharmPix also emphasizes maintaining an unbreachable security posture. The company's security strategies mitigate any suspicious activities and maintain round-the-clock confidentiality, integrity, and availability of PharmPix's information and systems. Additionally, the strategy comprises a holistic corporate risk management program. Following the NIST Cybersecurity Framework, PharmPix integrates its risk management and compliance efforts and designs consistent communication across teams and leadership. This helps identify security risks and employ immediate remediation solutions.Unrivaled Services for Client SuccessThe company does not follow a one-size-fits-all approach and collaborates with clients to understand the hierarchy of their structure and benefits program. The clients just need to fill the details in a simple template uploaded to PharmPix's system. Once the template is uploaded, PharmPix starts testing its system, and in four to six weeks, the clients start their journey with the company. More importantly, PharmPix also offers training to client's employees during the onboarding process, enabling them to use the platform in a hassle-free manner. "We have a very nimble onboarding process that enables clients to start leveraging our systems and services effortlessly," informs Martty. What makes PharmPix's services unrivaled is its support services. When a member's claim gets rejected at the point of sale, PharmPix immediately receives this information and instantly connects with its representatives, enabling them to take action proactively. "Unlike other PBMs, we do not wait for the pharmacy to call us, instead we work proactively to get the claim adjudicated at the point of sale," explains Martty. PharmPix contacts the pharmacies to eliminate any administrative hurdles and ensures seamless claims processing. The company also offers white label PBM services for organizations keen to manage pharmacy benefits on their own. For example, Martty shares a customer success story of a client who wanted to replace the existing PBM and start managing pharmacy management independently. After developing the logo and marketing strategies, the client sought the help of PharmPix in handling the burdensome tasks such as claims processing, customer support, and others. In less than a month, PharmPix successfully onboarded the client with more than 20,000 members on their platform and helped them achieve major savings. With several such success stories, PharmPix has created a niche for itself in the healthcare insurance realm, bringing the right technology and innovation at the right time. PharmPix is providing services to more than 700,000 members, and is expected to cross over a million lives by the year-end. It also plans to expand its services portfolio to additional areas like EHR, health information exchanges, and telemedicine. For example, PharmPix has created an open system that will interact with other EHRs and allow members to have portable health information, giving them access to their pharmacy information, health records, and all the other important information, even on the move. "We continue to innovate our services and systems to add more value to our clients and help them effectively manage the ever-changing requirements of the healthcare industry," concludes Martty. HTOur platform not only adjudicates claims correctly but also looks at members holistically--their diagnosis and medications--to ensure that they stay complaint with their treatment
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