| | JUNE 2024 4UTLOOKHealthcare Tech CONTENTSIN MY OPINIONL AST WORD08Kolitha Basnayake, Deputy Medical Director, University Hospitals Birmingham NHS Foundation TrustA New Way of Looking at Patient Safety and Quality Improvement30Brian Carlson, Vice President, Patient Experience, Vanderbilt University Medical CenterThe Significance of Technology in Patient ExperienceDriving Pharma Excellence Through Custom Software Solutions12COVER STORYIurii Odnorogov, VP of Engagement SOLUTIONS PROVIDER IN EUROPE - 2024TOPPATIENT EXPERIENCE < Page 3 | Page 5 >