the patient's family, and the patient's medical providers who work together to create the best "voice plan" for the patient.For example, LifePod greets CCA patients in the morning with a simple engagement: "Hi, Helen, this is LifePod, how did you sleep last night?" The patient's response to LifePod's morning greeting provides remote access to and knowledge of a patient's condition. If the response is negative, LifePod has the capability of contacting a family member, caretaker, or provider. If all is well, LifePod can quickly provide the news of the day. Mid-morning, to help Helen with her goal of increased exercise, LifePod can ask Helen if she would like to hear some of her favorite musical selections to inspire her to dance. Later at dinner, LifePod can remind Helen to take her medications before she eats. At bedtime, LifePod can offer a reminder that it is time for bed and then play relaxing sounds from the sea.What does this mean for CCA as both a healthcare provider and payer? With one setup, a clinician's care plan can be communicated effectively to the patient and easily modified when clinically indicated. Our clinicians can "touch" the patient 10, 20, or 30 times a day without having to call or visit the patient. This is powerful and supports important behavior modifications that improve patient engagement in medication regimens, home monitoring, exercise, and diet. In addition, LifePod can be a valuable source of data to help guide clinical decisions. It can even provide an early warning for a possible clinical decompensation. In other words, using voice technology in this way may help prevent dreaded ER or inpatient admissions.Patients, clinicians, and payers alike all want to avoid ER and hospital admissions whenever possible. For payers, preventing costly ER or inpatient admissions helps reduce costs, but LifePod can also contact patients with important insurance updates and send reminders about transportation, upcoming appointments, and other tasks that are traditionally done by phone.Yet, one of the biggest, not initially anticipated impacts of our LifePod pilot has been on member isolation. We have found that LifePod has become a source of social connection, of obtaining important information, and simply a vehicle to improve their engagement in the world. It is an antidote to loneliness, which is a social determinant of health (SDOH) that permeates our world and has the negative health impact of tobacco use. As one patient commented, "I wouldn't want to trade LifePod for all the money in the world." HTWith one setup, a clinician's care plan can be communicated effectively to the patient and easily modified when clinically indicated | | MARCH 20199UTLOOK Healthcare Tech
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