| | March 201919UTLOOK Healthcare Tech HEALTHCARE TECHNOLOGY KNOWLEDGE NETWORKCXO INSIGHTSLeveraging SharePoint to Succeed with Your Digital Workplace StrategyBy Camille Wellard, Director Internal eBusiness, Intermountain HealthcareThe complexity of technology in an enterprise creates frustration amongst users. Some of the challenges include limited availability of mobile tools, bad usability, multiple logins, functional overlap of tools, and lack of integration. A digital workplace strategy aims to mitigate these challenges by providing a holistic and people-centric approach to support digital working. At Intermountain Healthcare, we have been using SharePoint as a platform to provide internal facing tools and resources. We have worked to establish the proper governance of SharePoint, created value by developing many valuable internal facing tools on top of SharePoint, leveraged out of the box features, and customized page templates and master pages to create an engaging user experience.GovernanceSharePoint is a very powerful platform that can support many internal needs. At the same time, it can quickly become out of control without proper governance. Determining which team should own SharePoint can be challenging because there are many departments in the organization that have a vested interest in the operations and strategy of the SharePoint implementation. Effective governance can help answer this question and ensure your intranet implementation is setup for success.At Intermountain Healthcare, the SharePoint implementation is managed by the eBusiness team in Information System. The eBusiness team manages the custom development, the look and feel, migrations, and works closely with site content owners who contribute content to the site. They also work closely with Human Resources, Communications, Education, and other key stakeholders to establish strategy and directionHaving an effective governance model will help ensure a SharePoint implementation that is driven by strategy and the needs of the business. Enterprise ProductsOne of the pillars to our successful SharePoint implementation is using it as a platform to customize enterprise products. Some of these products include: Intranet ­ Our corporate intranet is the starting place for many users. When they open a browser, the landing screen is the intranet homepage. This strategy has facilitated effective employee communication and collaboration. Document Management ­ We've customized a portal specific for managing documents. This portal uses out of the box SharePoint functionality including tagging documents with metadata, versioning, workflows, and advanced permissions.Team Collaboration ­ With a geographically and generationally diverse workforce, collaboration has become more important to productivity. To facilitate effective Camille Wellard
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