| | MAY 20209UTLOOKHealthcare Tech a deep understanding of their needs in order to identify opportunities for consumer technology to transform their everyday practice and assist in meeting performance goals.ABC Order is a customer-first digital product management system designed, tested and approved by pharmacists to overcome common hurdles and streamline business processes, ultimately improving workflow,optimizing performance and increasing time and cost efficiencies. Intuitive, digital product management systems, like ABC Order, support effortless sharing and access to real-time information ­ a common consumer expectation ­ and more focus on patient-related activities in order to facilitate more effective relationships between pharmacists and patients. One of the major processes transformed by ABC Order is inventory management. The traditional inventory management system requires pharmacists to manually control inventory through constant monitoring for out-of-stock items, medication exceptions and changes in National Drug Codes (NDCs). This method not only lends itself to human error, but it also takes away time from integral patient activities. As a solution, pharmacists can integrate consumer technology to exposereal-time data and tracking that provides immediate visibility to their orders. Enhanced monitoring features enable pharmacists to receive automatic inventory and product updates and manage out-of-stock items­ all from a computer or integrated smartphone app. In addition, the incorporation of consumer technology offers instant alerts for drug exceptions, allowing pharmacists to quickly identify and react to issues, and limit delays in delivering valuable medication to their patients. With a reliable, standardized inventory system in place, independent community pharmacists also benefit from seamless employee training. Pharmacists can easily and quickly train their employees through a simple user experience that offers enhanced searches, adaptive filters and easy-to-use ordering functions. A smarter, more effective onboarding process means pharmacists can spend less time training and more time maintaining their patient-focused business. Technological advances are rapidly revolutionizing the healthcare industry, and its impact is nothing short of extraordinary. Technology has significantly impacted the safe and effective prevention and treatment of illness and disease, and enabled continuous coordination and collaboration across the health care continuum. Additionally, technology has empowered patients to become more involved in their treatment plans and set expectations for increased access to transparent health information. As such, it is critical for pharmacists and other sites of care to embrace the use of technological advancements and consumer technology to expand and improve their health services. Such life-changing consumer technology innovations have positively affected the daily work of pharmacists, shifting responsibilities from repetitive tasks to more specialized, high-value work. Pharmacists are experiencing the fast and reliable features of the same technology utilized by major e-commerce players, allowing them to successfully optimize their day-to-day processes and elevate their patient-focused business. As a result, pharmacists are more readily available and able to counsel more patients and address their medical needs. This not only leads to increased and improved connectivity with patients, butalso ensures adherence and the success of therapies andtreatments. Intuitive platforms, like ABC Order, are ever-evolving with opportunities to extend their digital capabilities by adding artificial intelligence and enhanced speech and visual recognition consumer technology products to meet the growing needs of pharmacists. Continued collaboration between pharmacy and health care leaders are more important than ever as their insights will play a major role in the direction of technology and its impact on the health care landscape. As future technologies continue to develop and be adopted, we see the potential to expand the impact of consumer technologyto other sites of care, such as health systems and physician practices. HTTechnological advances are rapidly revolutionizing the healthcare industry, and its impact is nothing short of extraordinaryDale Danilewitz
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