| | November 20199UTLOOK Healthcare Tech system to enable both access to information about the patient's care regardless of where it has been provided, enabling the patient to make the best decisions on the right care for them· Providing digital solutions to make it easy and convenient to access our services, empowering patients to manage their own healthSignificant progress against these objectives has already been achieved. We have commenced the introduction of an Electronic Health Record (EHR) system across all our 31 hospitals; two are already live with the others planned for the next two to three years. We are the first UK private hospital group to implement an EHR with the full breadth of scope across the patient pathway, facilitating improvements in booking and scheduling processes, reducing duplication and ensuring faster referral and scheduling. It will also allow clinicians access to real time, accurate information across locations, and allow them to make personalised decisions about clinical care using modern decision support tools. Once implemented, this system will collect all clinical information in one place and allow safer and more efficient sharing of information with patients. Nuffield Health has also commenced the first phase of building a Single Customer View, which will bring together information from the systems that support our clinical and non-clinical services and join them together to create a complete overview of information relating to a patient. This will facilitate a more personalised service and give customers the ability to access their information and update their details.We are providing members with digital solutions to enhance their understanding of health risk and use this information to tailor personalised health assessments and screening. Nuffield Health is also using digital technologies to develop engaging mobile apps, which, combined with targeted communication, will support and encourage patients throughout their journeys. Finally, we are implementing a Care Pathway Management solution, making it easier to connect patients with specialists as well as simplify the coordination of care across services. It will also simplify the safe sharing of relevant information with our partners, including private medical insurers and the NHS. By utilising these technologies we believe we can make step changes in patient engagement, better understanding our customers and their needs, delivering the care they need in the way they want to receive it, and ultimately improving their health outcomes. HTHTTo engage patients effectively we need to understand their needs, aspirations and willingness to manage their own care and then respond appropriately
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