| | November 20208UTLOOKHealthcare Tech There's no denying that the healthcare industry is primed for innovation. While our industry has traditionally lagged in comparison to other sectors when it comes to technological innovation--for a number of reasons--we've seen a real shift in the last several years. For example, advanced technologies like Artificial Intelligence (AI)have given us the ability to analyze voluminous data sets quickly and take actions that previously were not possible. While these technologies are vital to the advancement of healthcare behind the scenes, I see real opportunity in tech's ability to enhance and transform the way we deliver care and improve health outcomes for older adults.It starts by having a deep understanding of this population's complex and unique needs, and the challenges they face in getting those needs met at every step along the aging journey. One of the methods in which we at SCAN are able to gain insight into the pain points, trends and patterns among our members is through the use of Natural Language Processing (NLP). This form of AI allows us to decipher and interpret the language used during a phone call through the identification of a predetermined set of key words and phrases. We can then analyze the data generated from the calls to identify common topics and trends in order to better understand the issues our members are facing. This has allowed us to tailor support and interventions, Artificial Intelligence Enriches Personalized ExperiencesBy Josh Goode, Chief Information Officer, SCAN Health PlanIN MY OPINION
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