| | November 202119UTLOOKHealthcare Tech Making Healthcare More Available and PersonalisedTuija Peltonen, the manager of a Capio Healthcare Center in Stockholm explains, "As a manager, our contact management system, teleQ, helps me plan and optimise the unit based on the patient phone needs. We can control the flow of calls coming in with the correct number of nurses taking the calls." Watch the video where Tuija talks about how Aurora teleQ improved their work environment.Equally impressive is the company's onboarding process. Notably, Aurora has slightly varying approaches to onboarding based on a country's healthcare system and regulations. For instance, in Sweden, with a public healthcare system in place, the company collaborates with relevant public stakeholders in conjunction with information and communication technology (ICT) partners to deploy its teleQ platform across hospitals and clinics. Conversely, in other countries, it directly collaborates with the hospitals and clinics to onboard its platform. More important of all, Aurora has a unique "pick and pay" approach, where clients only compensate for the platform's modules they require in their workflow. Seizing the Power of Digitalisation to Humanising HealthcareOwing to the capabilities of Aurora teleQ, countless healthcare organisations have been able to revamp their patient contact services. A case in point is Fertility Fusion--a leading provider of fertility treatments in Northwestern Europe. After implementing the teleQ platform, the clinic was able to streamline their entire patient-clinic communication workflow. Today, it has not only reduced the workload for the staff but also eliminated the need for patients to stay on hold while making their appointments.This is but one of the many success stories that the company has penned over the years. Today, Aurora has more than 6,000 teleQ installations, and this number is continually increasing. Treading on its path of progress, the next step for the company is to expand its portfolio to include integration to other healthcare applications such as medical records, patient monitoring and digital triage systems. More accurate and actionable information about each patient will improve care quality and make the patient´s path easier from first contact to completion. As the company continues on this blazing trail, there is no doubt that Aurora Innovation will create a world of difference in humanising digital healthcare. Tapani concludes, "Gathering all the different incoming contact paths into healthcare into one interface and the same view will facilitate and streamline work for staff and help improve availability to care services." HTAs the platform greatly reduces and automates their overall incoming contact flow, healthcare organisations are able to boost their productivity at the point of care, ultimately ensuring increased availability as well as customer and healthcare employee satisfaction
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