| | November 20249UTLOOKHealthcare Tech No matter what organizational structure you pursue for your value and population health technology team, success depends as much on team culture as anything elsepop health EHR team can get data support that can help guide and prioritize system build or help validate system settings by providing patient counts or lists arrived at independently. This pairing improves the quality of the new system built right out of the gate, leading to more end-user confidence and more efficient use of resources.Roster Management SpecialistA key area in value-based care technology involves managing rosters. In our case, payer rosters, clinically integrated network member panels, school-based health student lists, HIE and Vaccine subscription panels, care coordination rosters, and more! We have stretched the capabilities of Epic's amazing Roster Management Engine in numerous ways. To support this work, we developed the position of Roster Management Analyst and hired data-savvy team members from our Health Information Management (HIM) Team. This approach proved to be a win because it provided a growth opportunity for high-potential Associates in HIM while providing my team someone with expertise on medical record criteria for creating new vs. merging records, deduplication, matching and error resolution, etc. Dedicated Data Integration EngineerWith a CIN with nine different EHRs, two free-standing hospitals, three state HIEs, four state Vaccine Registries, multiple school-based health centers, multiple payer contracts, and more, our team moves a LOT of data around. At last count, we process close to three hundred different files each month. Many end up in our EHR; others end up in data tables, and others are distributed across our clinically integrated network. Having a dedicated integration engineer has been a lifesaver. Ours is another matrixed Associate who lives within the discipline, change management, and toolset of Information Systems but has the expertise and business understanding of the value-based care technology world. This role also brings a different technology insight because of the specialized expertise. Our integration engineer frequently proposes creative solutions to data challenges and has even helped our state vaccine registries troubleshoot data quality problems from major pharmacies sending in flu and COVID-19 vaccine data. It Is More than Just the RolesNo matter what organizational structure you pursue for your value and population health technology team, success depends as much on team culture as anything else. And culture is imparted from leadership to the team, where it will grow or wither. If you want creativity, discretionary effort, and accountability from the team, you have to make those priorities for the team. Value-based care and population health work are among the most engaging, stimulating works a technology team can perform. Take the time to connect the team with the mission; they will deliver the desired results! HT
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