| | NOVEMBER 2025 8UTLOOKHealthcare Tech IN MY OPINIONBy Laurel Cipriani, VP of Clinical Applications, Premise HealthTransforming Healthcare through InnovationLaurel Ciprianifor our team members, clients, patients and families, which we call members. Experiences from an Important Initiative That You Were Involved InWhen I inherited Premise's application training team, our trainers held two roles simultaneously: Each trainer was responsible for owning content development and maintenance while actively traveling around the country to train and support end users during go-lives. I recognized that this was placing an extreme burden on the trainers and made it difficult for them to have the bandwidth to create and maintain optimal training content. So, I advocated for a dedicated instructional design team, trained and experienced in adult education and learning management Integrating New Technologies into Existing Clinical Applications to Enhance Functionality and EfficiencyAn organization our size receives frequent requests to add new technologies or devices to our portfolio. At Premise Health, we strive to maintain consistent standards across our 400 large employer clients, making it tricky to balance innovation and standardization.Our robust governance process begins by asking senior leaders from each department whether we should pursue a particular technology request. If the answer is yes, the request moves into a technical review where security and compliance, interoperability, support needs, standardization, and resource bandwidth are considered. Projects are then evaluated and ranked across the enterprise to ensure efforts are aligned across departments. It's important to remember that even minor changes on paper can cause significant disruption if they are not communicated clearly and providers and staff aren't properly trained and supported. We know training, change management strategies, and communication are crucial to ensuring end users are well-informed and prepared for changes as they are implemented. This coordinated approach ultimately ensures we deliver the best possible experiences
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