| | October 201719UTLOOK Healthcare Tech Healthcare Transformation--The Importance of Employee Experience for Successful OrganizationsBy Donald N. Wilver, Jr., MA, SHRM-SCP, SPHR, VP, Human Resources, UPMC SusquehannaThe rapid pace of change in the health care industry requires Human Resource professionals to be more attentive than ever to the strategic alignment of their services and initiatives to the overall drivers of their health care business. Transformational change is occurring in the industry driven by:· Consumerism· Value Based Purchasing and Reference-Based Pricing· Growth in Integrated Delivery and Financing Systems (providers and insurers)·Access to Health Information and Electronic Medical Records· Mergers and Affiliations·Explosive Growth in Point of Care TechnologiesThese dynamics require a workforce that can successfully leverage partnerships and relationships like never before. Partnerships with consumers, providers, and the communities these organizations serve. To that end, successful organizations have begun to understand the importance of Employee Experience and its connection to Employee Engagement. Positive Employee Experience creates a positive Patient Experience. Employee Experience or EX takes a more comprehensive view of the total employee than what we traditionally think of as Employee Engagement. Although a workforce with a positive Employee Experience factor would produce a more highly engaged workforce, engagement doesn't present the full picture and doesn't provide a roadmap for creating a good EX. EX is often described as the cumulative perception the employees has about their daily interactions at work.In his book, "The Employee Experience Advantage", David Morgan identifies three areas that predominantly shape all Employee Experience: Culture, Technology, and Workspace. Organizations that are able to successfully navigate the transformation of our industry today understand the importance of this three legged stool and are able to develop those components to create the best Employee Experience.It goes without saying that culture is key in supporting either a positive or negative Employee Experience. There is no right or wrong culture for any organization, and it is often difficult to reduce to words. Culture is what we do, and generally not what we say. With this first leg of the stool it is the feeling or `vibe' you get in the work group and you feel it throughout the organization. Employees who score Donald N. WilverCXO INSIGHTS
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