| | APRIL 20238UTLOOKHealthcare Tech IN MY OPINIONHealthcare organisations have used process automation tools for several years in various use cases. However, its adoption and profile have increased in the UK market over the past few years. It may not be the new kid on the block, but its facelift is paying dividends with cloud hosting and improved tools linked to the citizen development principle. From a provider perspective with aggressive targets for efficiencies, the failure of the single EPR certainly makes sense. Nimble SaaS providers have exploited the shortcomings of EPR and siloed national systems are here to stay. In this world of ever-increasing dispersed data and applications. It is easy to get consumed by a pitch that emphasises integrated flow across the silos delivered by turnkey technology. However, nine months in, with the first two processes ready to go live and lots of peer conversations, a few thoughts come to mind. Think of it as a report card that may improve or decline based upon further reflection. The first rule of the RPA club is not to talk about the RPA club. The manufacturers are already changing the language to intelligent automation, combining technologies such as machine learning or natural language processing with optical character recognition skills to deal with unstructured data. This way, they can focus the customer's mind on the long journey. In automating processes, you will leverage existing technology in a place like this, so it's more about the ecosystems and not one tool. Therefore, focus on the By Justin Beardsmore, Chief Technology Officer, Lewisham and Greenwich NHS TrustFirst-Rule of Robotic Process Automation ClubJustin Beardsmore
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