| | DECEMBER - 20218UTLOOKHealthcare Tech By Jennifer Stephenson, Sr. Manager, IT Business Services, Pacific Dental ServicesEvery CIO talks about digital transformation and disruption but, change is hard, and resistance (though usually futile) is often our knee jerk response to doing things in a new way. That's why a business can develop the most amazing ideas and solutions, but if users don't understand how it affects their actual workflow or how it can make their lives easier, they simply won't utilize it. So, what do you do if you have an idea or a project you need to get adoption on? Engagement Drives Adoption, Adoption Drives Transformation IT departments are filled with brilliant technical minds charged with developing, finding, and releasing products to solve the issues or needs of their organizations. But too often, these solutions remain unused because no one knows about them or understands how they'll actually improve their current workflow. So what's the magic ingredient that makes for a successful deployment? How does your organization get enthusiastic buy-in for that innovative solution?Engagement is the magic ingredient you're looking for, but it can't be an afterthought you just sprinkle on at the end and hope for the best. Thorough planning, communication, and coordination are required to take a concept or product from simply a nice notion to a solution that users will be happy to plug into their workflow.According to Pacific Dental Services, CIO David Baker, "If you want projects to be delivered with a friendly human touch and in a way that I would say more than triples your chances of success, you have to take a modern-day projects delivery approach. I have used the Engagement team model alongside our Jennifer StephensonIN MY OPINIONPUTTING A RING ON IT: WHY YOUR ORGANIZATION NEEDS AN ENGAGEMENT TEAM
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