| | DECEMBER - 20219UTLOOKHealthcare Tech EPMO methodology successfully for several years now, and it's one of the best people-based ROI's I have seen".5 Steps to Yes: Getting Buy-in from Your Teams1. Identify and Develop Change Champions/Power Users within the Company and Share with Them FirstWho are the "influencers" in each department? Figure that out, and you're ahead of the game. Get their feedback, understand their issues, timelines/deadlines, and find out what works for them in their workflow. Don't assume what works for the tax department will work for accounting or facilities. Each department has different flows and needs. Departments within an organization are unique... treat them as such by focusing on the people and not the idea/tool/technology.2. Start Communication from the Top Down Once we're ready to deploy, we develop a strategic communication plan with the project manager. We then focus on which test groups would best reveal any issues or things we may have missed. We ask ourselves, who could really test the product and our training? Who would, in all honesty, potentially break the system? We then reach out to that department's manager, leader, or executive to sell them on the idea, get their feedback, and make sure they understand the plan. We then deploy to s small Alpha group, then a larger Beta group. At this point, we have nailed down our communication strategy, worked with the training department, and improved and finalized our communication plan to best drive adoption once we fully deploy.3. Don't Be Afraid to Push Back if NecessaryYou have to be the champion for your organization, and you have to know your audience (intended users). First impressions count. If you're asking team members to employ a new product or system, and their first experience with it is during a hectic day, know that your new product will be seen as the cause of missed appointments and revenue, and you will fail. Team members won't want to use your product again, and you'll lose credibility - maybe forever. Work with leadership to be successful. If your audience understands the product and how it will improve their workflow or why it's necessary, they are more likely to embrace it enthusiastically. 4. Think of your EngagementTeam as your StorytellersLet your engagement team tell the story of your projects, from the "why" (the problem you need to solve), to the "how" (the products/process/tool that will solve it), to the storybook ending (how it worked and resolved the issue and everyone lived happily ever after). We can make you look like rock stars or superheroes, whatever suits you best. 5. Don't Forget to Follow-upChecking in with team members after deployment is key because it shows the groups you have worked with that you really do care about their success and value their contribution. Let them know they have ownership, and they'll be quicker to engage next time. While an engagement team may seem like an extra luxury that your organization can't afford, consider the alternative - time and money wasted on solutions that go unimplemented because remember- change is hard. HT
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