Advantasure
Clinician-designed Solutions for Health Management Teams

The healthcare landscape is now one which requires providers and plans to work together in ways they haven’t before. However, this payer/ provider terrain has been riddled with rigid systems and information silos which lack coherence between clinical data management systems. The “last mile” of care delivery, where effective patient and member engagement is critical, poses significant hurdles to performance-driven care teams which prevent them from achieving their desired quality and outcome metrics. Symphony™, an agile solution created for the cloud by Performance Clinical Systems and acquired by Advantasure, enables healthcare organizations to quickly and affordably bridge this gap in the final mile of patient and member engagement.

Designed by physicians and care managers, Symphony™ is a part of the product portfolio and integrated services that Advantasure offers. It is a cloud-native clinical workflow management platform that maximizes health plan efficiencies in member-centric health management programs. “Our cloud-native platform has a technological edge over enterprise software that is merely hosted in the cloud,” says Brian O’Neill, CEO of Performance Clinical Systems. The major advantage of being architected for the cloud is the ability to leverage the enormous library of advanced tools and services that players like Amazon Web Services (AWS) and Microsoft Azure bring to the table, as opposed to utilizing a company’s own set of tools that often prove to be limited.

The agility of the Symphony^™ platform is pivotal in ensuring that companies can operate efficiently and remain compliant in a high-risk, dynamic environment

As research firms have reported, customer satisfaction for health management platforms is at an all-time low and continues to fall, particularly for legacy systems which cannot keep up with the pace of innovation that new cloud-based systems offer. This circumstance prevails primarily due to the extreme rigidity and expensive maintenance costs associated with these systems. With these platforms, even the most trivial changes in a data entity often require the company to negotiate a statement of work with their vendor—a troublesome process that prolongs changes for several months that may be critical for contract or regulatory compliance. “With healthcare payment models becoming increasingly complex, the agility of the Symphony™ platform is pivotal in ensuring that companies can operate efficiently and remain compliant in a high-risk, dynamic environment,” says O’Neill. The platform’s agile and easy-to-use tool—Composer™— enables clients to configure their workflows in health and utilization management by enabling authorized users at the client adapt workflows, reports and data elements for their specific business needs.

This approach effectively reduces a process that usually takes months, to one that can be completed in a matter of days.

Deeply devoted to its quest for higher efficiency, the Symphony™ platform is designed to minimize the ‘clicks’ needed for clinicians to attain their data goals. By presenting only the required data to operators for solving the task at hand, it eliminates unnecessary clicks and navigations through the platform and typically improves efficiency by two-fold when compared to legacy systems.

The collaboration with Optima Health—a health plan provider with over 500,000 members—is a great example that sheds light on the agility and efficiency that Symphony™ brings to the playing field. Using Symphony™ to manage all their lines of business in medical management, the company provides standardized outreach protocols while allowing for the detailed data capture of clinical, social and environmental factors relevant to health management. Such versatility enables Optima Health to manage patient interactions across various roles and clinical settings proactively.

In the near future, Symphony™ will feature new tools that can accelerate reporting processes and database upkeep. By leveraging advanced technologies such as machine learning, Advantasure aims to leverage the enormous amounts of operational data on members and patients to improve medical management efficiency and patient outcomes.