Agency 39A, LLC
A Leading Digital Transformation Agency

Digital transformation has become a necessary endeavor for the healthcare industry to improve organizational efficiency and patient experience. Significant risks, however, can accompany the transformation initiatives if the digital solutions are not focused on the business and end-user requirements. Digital transformation demands significant changes in organizational structure, processes, and culture. It is essential to ensure users and stakeholders are accustomed to the new processes to ensure optimum outcomes.

This is where Agency 39A makes a difference.

“We are a digital transformation, user experience design, and technology implementation company that focuses on healthcare, life sciences, and biotechnology organizations,” says Shanon Marks, CEO, Agency 39A.

The company combines design thinking and analytical solutions to help clients solve their most complex digital challenges. Its capabilities include digital transformation, digital strategy, user experience, mobile application development, and clinically validated digital therapeutics.

Agency 39A’s approach to user experience design directly engages clients to understand their end users and create a blueprint for user-driven change. Proposed solutions begin with research-driven discovery, defining business and user requirements, platform technology needs, and ultimately, design systems and user interfaces that are validated and tested. Their approach ensures that solutions are practical, intuitive, user-friendly, and worth large-scale investment.

“Many of our healthcare and life sciences clients still rely on outdated technology for their patient experiences and digital enablement. Our ability to design effective and transformative experiences with cutting-edge technologies allows clients to materialize their true vision,” says Marks.

Digital therapeutics and patient experience applications are a key component for digital transformation in healthcare. Agency 39A’s expertise in both digital transformation and patient experience enables direct partnerships with research teams and patients to understand their needs and requirements. Digital therapeutics provide doctors and researchers an unobstructed 365-day view of their patients and provide an unprecedented degree of access and insight into the conditions that they treat. Digital therapeutics play a vital and proven role in reducing emergency room visits and improving patient health outcomes.

A partnership between Children’s Hospital of Philadelphia and Agency 39A resulted in the development of a HIPAA-compliant iOS and Android mobile application designed to manage patients with Sickle Cell Anemia. The application focuses on behavior change, medicinal regimen adherence, and education. The collaborative design process included Adolescent and Young Adult (AYA) patients and advocates, as well as researchers and clinicians. This broad and inclusive group contributed to the solution, helping Agency 39A map the needs of the patient to a robust mobile application.

We are a digital transformation, user experience design, and technology implementation company that focuses on healthcare, life sciences, and biotechnology organizations

Agency 39A delivers client success through its expert-led, experienced and nimble team with deep digital healthcare expertise, cutting-edge technology, and creating best-in-class results for their healthcare and life sciences partners and the patients in their care.

“We focus on the solutions that bring tangible outcomes for clients without compromising the user experience or the patient experience,” says Marks.

Beyond healthcare, Agency 39A supports clients in nearly every type of industry. The company has deeply technical and comprehensive understanding of the trends in other sectors. This knowledge is crucial to serving clients and bringing their visions of world class healthcare to life.