Chordline Health
Pioneering Innovations In Healthcare Workflows

Providing optimal patient care is a fundamental element that defines patient experiences and influences the outcomes in all facilities.

However, healthcare in today’s world is shaped by a convoluted combination of complex tasks and ever-expanding volumes of data. This makes care delivery demanding, with different interconnected clinical, administrative, and population-level workflows weighing down their operations.

Relying on traditional paper-based workflows can lead to an ecosystem that contributes to staff burnout and impedes the full use of technology for optimizing patient care and reducing overall healthcare costs.

These inefficient workflows are a pervasive challenge in the healthcare world, affecting health plans, Third-Party Administrators (TPAs), Accountable Care Organizations (ACOs), and other risk-bearing organizations (RBOs). This often means more administrative burdens, complex management tasks, and wasted resources, resulting in flawed healthcare delivery, compromised patient experiences, and compliance issues.

“Having a streamlined workflow and seamless visibility into multiple streams of patient data is vital for these organizations to deliver optimal patient care. Our mission is to make data actionable,” says Billie Nutter, CEO of Chordline Health.

As a managed care software provider, Chordline Health delivers a fully integrated workflow and analytics platform that allows clients to improve their performance across case management, utilization management, disease management, and population health management. Designed to improve user efficiency and experience, this solution enables health plans, TPAs, ACOs, and RBOs to make informed medical decisions, accelerate case processing, prevent fraud, and avoid duplicate procedures, fostering swift and efficient patient care and critical medical services.

“At Chordline Health, we focus on making a positive impact in healthcare through utilizing advanced technologies,” says Matthew Fahner, COO Chordline Health.

Staying true to this mission since its inception, Chordline Health has evolved as a leader in the industry, boasting a team laser-focused on customer success and committed to staying agile and flexible in the face of rapid change. Their passion for continuous innovation and client-centricity has enabled the company to take a strategic turn towards enhancing user-friendliness and improving product accessibility by moving its traditional on-premise software to a secure and flexible SaaS model.

The result — is an intuitive cloud-based platform ACUITYnxtTM, capable of ensuring more fluid workflows for enhanced productivity and performing tasks with fewer clicks in less time.

ACUITYnxt, the latest in Chordline's innovative suite of solutions, is a flexible, automated, and intuitive platform built to optimize clinical outcomes, maintain managed care compliance, and improve financial and operational excellence.

The Convergence of Analytics and Workflows

“We remain mindful of how clients need to look at their business and continue to enhance our products to help them work more effectively. By embedding Johns Hopkins ACG®-risk analytics into our ACUITYnxt platform, we ensure the highest-level outcomes,” says Nutter.

ACUITYnxt is meticulously crafted to bolster every facet of the healthcare domain, embodying a strategic design that ensures comprehensive support and excellence across the space.

Allowing clients to present the actionable population cohort or individual member information to nurses, care managers, and reviewers facilitates data-driven decision-making while simplifying the jobs for healthcare workers in every vertical. They can identify the key areas that can be automated for more effortless follow-up.

Transforming medical management and authorization workflow is also part of ACUITYnxt’s core competencies. ACUITYnxt provides an intuitive end-user experience that supports a whole-person approach to managing care. It seamlessly organizes authorization management, case management, medication management and analytics all in one platform. Healthcare professionals seeking to analyze the factors responsible for increasing costs or decreasing the number of members can tap into this platform to gain insights into their medical conditions and health status. This enables informed decision-making and efficient resource allocation while ensuring superior healthcare management.

The ACUITYnxt platform elevates healthcare management with robust data integrations, seamlessly optimizing operations and expenditure allocations for superior care delivery. It can reduce tedious 16-hour data tasks to mere seconds, providing clients instant access to comprehensive members' health summaries and assessments at the click of a button. This efficiency enables swift identification of high-risk areas and diverse member needs, allowing clients to redirect their focus towards personalized care initiatives. Healthcare professionals can also enhance care efficacy with targeted educational campaigns, ultimately reducing costs. ACUITYnxt ensures practitioners can dedicate more time to members, fostering exceptional care and aligning with individual health objectives through tailored health plans.

We remain mindful of how clients need to look at their business and continue to enhance our products to help them work more effectively. By embedding Johns Hopkins ACG®-risk analytics into our ACUITYnxt platform, we ensure the highest-level outcomes

It allows healthcare professionals to monitor and manage the well-being of chronic members over time, yielding superior outcomes, fewer hospitalizations, and an elevated quality of life. The platform minimizes administrative burdens by automating routine tasks, enabling staff to prioritize their crucial responsibilities. Integrating with different systems, like EHR, CRM, and claim systems, and syncing all the data into a single platform improves efficiency and productivity. For instance, a client struggling with disjointed systems found solace in ACUITYnxt. They could consolidate all these systems into one, increasing the efficiency and accuracy of reporting and analytics for their business while ensuring regulatory compliance across all the operational facets.

ACUITYnxt safeguards member privacy and protects against data breaches, minimizing the risk of legal and financial penalties.

It exclusively permits access to authorized personnel and provides detailed audit trails, tracing every entry into member records, treatment approvals, and claim authorizations. Built to meet regulatory standards, the platform facilitates Utilization Review Accreditation Commission (URAC) and The National Committee for Quality Assurance (NCQA) accreditation with minimum configuration or customization. Its compliance with Section 508 accessibility standards ensures inclusivity and accessibility for all.

Dedicated to making its products the most reliable and secure in the market, Chordline Health invests deeply in security to protect clients’ data and exceed industry standards.

Dedicated to Quality Support and Innovation

ACUITYnxt is a self-service platform that allows clients to configure and create any number of workflows effortlessly without needing ongoing IT support. The company, however, believes in fostering long-term relationships with clients and partnering with them in the success journey. Its Client Success team trains clients to ensure adept platform utilization and seamless workflow configuration following a comprehensive onboarding and implementation plan. Chordline Health helps test its design before promoting the platform to production.

“We continue to partner long past implementation and provide our customers with top-notch service and support,” says Fahner.

Chordline Health conducts client consultations every 30 days to ensure seamless platform optimization and utilization. It has a strong Customer Success program, and its team meticulously monitors support tickets for optimal results. The diverse group, comprising of clinicians, engineers, therapists, technology professionals, and integration specialists, collaborates with its Client Advisory Board to understand their challenges and future business goals for bringing innovative solutions.

The combination of clinical and technology expertise and its people- and customer-centric culture makes Chordline Health a reliable partner for workflow and analytics needs. Its experts have been in clients’ shoes, understand the importance of efficient and effective workflows, and strive to streamline those with innovative features within the product.

Chordline Health fosters a culture of creating solutions that make a difference, encouraging empowerment within the workforce. Its Bright Ideas program allows employees and customers to share their innovative ideas to enhance the platform’s capabilities. The company evaluates these ideas weekly and incorporates new features into the product, nurturing an environment of creativity and meaningful enhancements. Chordline Health is also dedicated to making its reporting mechanisms informative and plans to roll out data differently.

The company envisions combining its workflow knowledge and AI to deliver concise note summarization on its platform for more efficient care. Chordline Health believes that having predictive and prescriptive analytics is the key to clients’ success. It refines user experience by integrating intuitive pop-up analytics, guiding workflows seamlessly. The firm is creating significant enterprise-level reporting that clients can print off and use to show their progress. Implementing AI functionality into the platform will strengthen its usability and relevancy. Chordline Health remains committed to empowering clients with its knowledge and technology, transforming healthcare workflows for optimal clinical outcomes.