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Alex Hejnosz, Chief strategy Officer & Co-Founder, CipherHealthThe product of nine years of evolution, CipherHealth, today provides one, flexible technology platform for superior engagement and care coordination across the care continuum. The motive of the company is to eradicate the patient’s pain points when receiving care through better communication. The firm focuses on layering the data from ‘disparate EMR’ systems, thereby, allowing communication regardless of the delivery. “We want to ensure a seamless experience for patients by helping care providers deliver the right communication at the right time,” asserts Alex Hejnosz, Co- Founder, CipherHealth.
CipherHealth’s integrated patient engagement platform, which includes top-performing patient outreach and digital rounding solutions as ranked by KLAS, is proven to improve patient safety, enhance care transition management, reduce avoidable readmissions, and improve staff workflows across the entirety of the care continuum.
“We focus on filling the largest gap and tackling the problem through our communication platform based on a health system’s need. It could be through text messages, digital rounding, emails or capturing information from patients directly,” says Hejnosz. One of CipherHealth’s most popular programs helps to improve the post-discharge follow up process. Organizations utilizing this solution deliver information or ask questions to the patient via text or call during the critical 30-day post-discharge period. Some follow-up programs even span 90 or 180 days after the patient’s visit for continued support during care transitions. Patients are asked a series of questions related to their condition. If the patient is at all struggling to follow his or her instructions or indicates a concern, the program connects the patient to the appropriate resources for additional support. “We have witnessed numerous positive outcomes. By reducing readmissions, improving patient care, and lowering care cost, our solutions have led to more effective, stronger, and happier interactions between patients and providers,” states Hejnosz.
To illustrate the success of patient engagement and communication, Hejnosz cites a case study wherein a health system in Colorado used a combination of secure care recordings and post-discharge follow-up calls. The health system wanted to solve a few problems which included ensuring patients understood how to take their medications, focusing on age gaps, and providing information on time to patients at the point of discharge. Upon partnering with CipherHealth, the system saw positive results. The system saw an 11 percent increase in post-discharge engagement, a 59 percent decrease in questions about medications, and seven percent increase in the Overall Hospital Rating HCAHPS domain. Through the program, patients were more engaged with their healthcare providers and better satisfied.
We are ensuring a kind of unified experience for patients where they can get the right communication at the right time
To illustrate the success of patient engagement and communication, Hejnosz cites a case study wherein a health system in Colorado used a combination of secure care recordings and post-discharge follow-up calls. The health system wanted to solve a few problems which included ensuring patients understood how to take their medications, focusing on age gaps, and providing information on time to patients at the point of discharge. Upon partnering with CipherHealth, the system saw positive results. The system saw an 11 percent increase in post-discharge engagement, a 59 percent decrease in questions about medications, and seven percent increase in the Overall Hospital Rating HCAHPS domain. Through the program, patients were more engaged with their healthcare providers and better satisfied.
With all the learnings collated over the years, CipherHealth now aims to design advanced patient engagement programs for organizations that they have recently partnered with and will focus on all kinds of communication. “Our focal point is anything operating within that world of patient communication and engagement, and we are really excited about the direction that we are going to take it in,” concludes Hejnosz.
Company
CipherHealth
Management
Alex Hejnosz, Chief strategy Officer & Co-Founder, Jake Pyles, CEO, CipherHealth
Description
CipherHealth is the premier patient engagement company enabling superior communication and care coordination across the healthcare continuum. As a proven healthcare technology partner, our suite of integrated solutions empower care providers to achieve the Quadruple Aim by reducing preventable readmissions, increasing CAHPS scores, improving labor utilization, and fostering patient and clinician engagement. We are a team of passionate innovators with a mission to improve patient outcomes and experiences
CipherHealth News
CipherHealth Announces Innovative Medication Affordability & Adherence Program
CipherHealth Announces Capital Investment by Atalaya Capital Management, Setting Stage for Future Growth in Patient-Centered Communications
Capital infusion to enable strategic investments in the business.
NEW YORK - CipherHealth, Inc., announced that it has received a capital investment from Atalaya Capital Management in support of CipherHealth's continued growth and expansion.
Since 2009, CipherHealth has been a leader in patient engagement, providing a platform that enables patients and caregivers to connect through scalable and omnichannel communications. They help healthcare systems better understand all patients, while providing communications that are personal, relevant and actionable. The incremental capital raised from Atalaya will allow CipherHealth to continue investing in its award-winning solutions and deliver its industry-leading service across the healthcare continuum.
"We are excited to partner with Atalaya as we position our business for our next stage of growth. The investment will provide us with capital to support our ongoing strategic initiatives and improved delivery of care," said Jake Pyles, CEO of CipherHealth.
"We are impressed by CipherHealth's comprehensive offering and continuous product improvement as it strives to create better patient experience and outcomes. We are excited to contribute to CipherHealth's continued success," said Mark Schachter, Managing Director at Atalaya.
Lincoln International acted as exclusive financial advisor to CipherHealth, helping to arrange and negotiate the capital raise.
NEW YORK - CipherHealth, Inc., announced that it has received a capital investment from Atalaya Capital Management in support of CipherHealth's continued growth and expansion.
Since 2009, CipherHealth has been a leader in patient engagement, providing a platform that enables patients and caregivers to connect through scalable and omnichannel communications. They help healthcare systems better understand all patients, while providing communications that are personal, relevant and actionable. The incremental capital raised from Atalaya will allow CipherHealth to continue investing in its award-winning solutions and deliver its industry-leading service across the healthcare continuum.
"We are excited to partner with Atalaya as we position our business for our next stage of growth. The investment will provide us with capital to support our ongoing strategic initiatives and improved delivery of care," said Jake Pyles, CEO of CipherHealth.
"We are impressed by CipherHealth's comprehensive offering and continuous product improvement as it strives to create better patient experience and outcomes. We are excited to contribute to CipherHealth's continued success," said Mark Schachter, Managing Director at Atalaya.
Lincoln International acted as exclusive financial advisor to CipherHealth, helping to arrange and negotiate the capital raise.
NEW YORK - CipherHealth, announced the availability of a Medication Affordability & Adherence Program to increase access to life-saving medications and improve adherence for patients. With this latest program, CipherHealth continues to pave the way in digital healthcare by including access to medication affordability options as a seamless part of outreach to patients.
When patients fail to adhere to medication plans due to costs—not filling prescriptions, delaying fills, or skipping or reducing doses—there are serious downstream consequences for individuals and population health. In fact, 67 percent of patients cite costs as the reason for not filling prescriptions and nonadherence to prescribed treatment is thought to cause at least 100,000 preventable deaths and $100 billion in preventable medical costs per year.
Underscoring the importance of medication affordability to the nation's largest and most innovative healthcare organizations, CipherHealth is undertaking the initiative in partnership with leading health systems including Community Health Network and Prisma Health. Their leadership in providing much-needed support for patients highlights the need for additional patient-centered initiatives that can fundamentally change lives.
"Addressing medication affordability is crucial to driving down the cost of healthcare and improving outcomes," said Dr. Jonathan Gleason, Executive Vice President, Chief Clinical Officer at Prisma Health. "CipherHealth's program provides an innovative solution to a major barrier that prevents many patients from adhering to their prescribed treatment plans."
Nonadherence due to prescription drug costs also leads to higher mortality rates for patients with chronic illnesses. All of this underlines how critical it is to find ways to make medications more accessible for patients so they can recover, stay healthy and avoid rehospitalization.
"We are committed to exploring new ways to enhance the patient experience and make quality care more accessible," said Dr. Patrick McGill, Executive Vice President, Chief Transformation Officer at Community Health Network. "Initiatives like this have great potential to positively impact both medication adherence and overall population health."
CipherHealth's Medication Affordability & Adherence Program can be offered to patients following a healthcare event, sent via CipherOutreach. Patients are connected via SMS with the best savings programs personalized for them based on their prescribed medications, insurance and pharmacy of choice. These benefits can then be applied to a patient's medication by showing the pharmacist the instructions provided to the patient via CipherHealth's outreach. The program can be used at over 70,000 pharmacies across the country.
"Prescription drug prices in the US are higher than in any other industrialized nation in the world. Many patients, despite having health insurance, are still unable to afford their medications," said CipherHealth Chief Executive Officer Jake Pyles. "With this new program, CipherHealth is able to help reduce these medical costs and give patients the medication they need at a price they can afford."