Collette Health
Virtual Nursing Built for Real-World Success

Virtual care that goes beyond technology empowers nurses, enhances patient safety, and improves care quality.

Hospitals are struggling with chronic nurse shortages, high turnover rates, and razor-thin operating margins. These pressures demand solutions that deliver immediate ROI while improving care quality.

Through a unified platform that combines virtual patient observation and virtual nursing in a single integrated system, Collette Health embeds clinical expertise directly into hospital workflows, ensuring smooth integration into daily practices and allowing nurses to deliver safer, higher-quality care.

At Collette Health, everyone is driven by personal experiences and committed to enhancing care delivery. Their dedication is evident through hands-on involvement with hospital staff. Recognizing that education and change management are often the biggest barriers to virtual care success, the team provides comprehensive training, refines workflows, and ensures every virtual interaction boosts safety and care quality.

“We are 100 percent a mission-driven organization. Everybody on our team is very passionate about what we’re doing,” says Holly Miller, CEO.

For Miller, the commitment to improving care stems from deeply personal experiences. Caring for her veteran father and witnessing her mother’s lack of access to specialists shaped her approach to virtual nursing. It inspired her to empower nurses to practice at the top of their license, improve patient safety and deliver care wherever needed.

Human-Centered AI and Technical Superiority

Unlike vendors who lead with technology for technology’s sake, Collette Health’s AI serves a clear purpose: enhancing human capabilities rather than replacing them. The platform’s human-centered AI philosophy recognizes that the best outcomes happen when technology amplifies clinical expertise and strengthens patient-caregiver connections.

This approach is evident in features like Follow Patient, which uses computer vision to automatically keep patients in view—eliminating the need for observers to manually adjust cameras so they can focus on patient interaction instead of equipment. Similarly, Acuity Scoring analyzes patient data to identify which patients require more attention, helping supervisors balance workloads so observers can concentrate on the patients who need them most. These AI capabilities don’t replace clinical judgment; they support it by handling the technical burden and enabling more meaningful human engagement.

The technical architecture delivers measurable advantages beyond the AI itself. Collette Health’s virtual care ecosystem uses 20x less network bandwidth than competing solutions, enabling hospitals to deploy without expensive infrastructure upgrades—critical when operating on tight budgets. The cloud-based platform enhances security and patient privacy through local data processing while ensuring seamless integration with existing EHR systems and hospital workflows.

The platform offers flexible hardware solutions—from mobile carts for rapid deployment to permanent wall- and ceiling-mounted installations—designed to fit any hospital environment and workflow, including specialized safety-focused options for vulnerable patient populations.

Tailored Solutions and Clinical Integration

While competitors deploy technology and move on, Collette Health recognizes that one of the biggest barriers to virtual care success isn’t the technology—it’s education and change management.

This understanding led to the company’s strategic acquisition of the Virtual Nursing Academy, making Collette Health the only virtual care provider to offer a complete implementation ecosystem—combining proven technology, clinical expertise, and comprehensive education under one integrated platform. Healthcare organizations implementing virtual care no longer need to navigate the journey alone or rely on fragmented resources from multiple vendors.

The Virtual Nursing Academy’s proven curriculum guides organizations through the complete virtual care implementation journey. Collette Health’s clinical team spends time on-site—not just during implementation, but throughout the relationship—providing training, joining shifts, and building confidence among nurses. This integrated approach ensures hospitals don’t just adopt virtual nursing; they master it.

Measurable Impact and Market Opportunity

Collette Health advises hospitals to start with virtual patient observation, which provides an immediate return on investment (ROI) by reducing falls and adverse events. Once that foundation is stable, organizations can expand to virtual nursing and eventually scale to a comprehensive multidisciplinary virtual care ecosystem.

The approach delivers measurable results, with hospitals experiencing significant improvements. In a 60-day pilot with a large health system, Collette Health recorded an 84 percent reduction in patient falls and projected annual savings of $1.3 million. This success has led to expansion across seven hospitals within the system.

Rollouts are fast, with pre-configured carts arriving network-ready, enabling hospitals to start using the platform within days. With no need for on-premises servers, many hospitals see ROI in just 90 days. In another large health system implementation, Collette Health achieved a 47 percent reduction in labor costs, saving over $910,000 annually while maintaining patient safety and improving overall care quality.

What truly differentiates Collette Health is the unified platform approach. Unlike fragmented competitors requiring multiple vendor relationships and separate systems for observation versus nursing, Collette Health delivers both through a single integrated platform with the same hardware, software, and user interface. This eliminates complexity, reduces costs, and simplifies training and support.

Despite growing adoption, a significant portion of the virtual nursing market remains untapped, with analysis showing 60 percent is still unpenetrated. Collette Health is well-positioned to meet this demand by focusing on education, bespoke solutions and strategic partnerships that integrate seamlessly with hospital workflows. By empowering nurses and enhancing patient safety, it helps hospitals provide consistent, high-quality care across settings. As Collette Health leads the way, virtual nursing is becoming an integral part of healthcare delivery, available wherever patients are.