DocASAP - Patient Engagement Solutions/Service Company
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Docasap: Opening Healthcare’s Digital Front Door For All

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Puneet Maheshwari, CEO, DocASAPPuneet Maheshwari, CEO, DocASAP It’s surprising that amid the buzz around technology advancements in the healthcare sector, easy access to care often falls disappointingly short in the U.S. According to a recent Commonwealth Fund research, the U.S. ranks last in access to care, equity, and outcomes among high-income countries, regardless of the billions being spent on healthcare. In other words, many patients in the country struggle to locate health services and to find the right provider in the right care setting when they need it.

Oftentimes, patients wait for weeks to access optimal care. A survey by Merritt Hawkins revealed the average waiting period for scheduling a physician’s appointment to be 24 days, which goes up to 32 days for new patients. And unfortunately, this “wait time” is carried on to every stage of patients’ medical journey. From contacting health systems’ access centers to visiting doctors’ offices, patients experience long delays and scheduling complexities, deteriorating their experience with healthcare facilities. The consequences of this situation are far-reaching, especially in today’s highly competitive and valuebased healthcare ecosystem. On the one hand, it can badly impact healthcare organizations’ bottom line as one out of five patients will possibly switch their providers. On the other hand, delaying care impacts patients’ health, but it may also increase otherwise avoidable medical costs and place strain on an overburdened system.

Though the call for accessible care is rumbling, providers may not understand patient scheduling preferences which can become a barrier to seamless healthcare delivery. The medical community’s reliance on conventional methods and manual tools is certainly sub-optimal, and it’s vitally important for organizations to jump on the digital bandwagon for providing seamless access to medical care.

This is where DocASAP is making a difference.

DocASAP provides patient access and engagement solutions and is known for its prowess in leading the healthcare industry through critical stages of transition to digital. The company specializes in streamlining and simplifying patients’ access to healthcare and navigating them through the journey with its patient access and engagement platform for health systems and health plans. “We help organizations meet their specific clinical and operational goals pertaining to healthcare access and enhance their patient engagement capabilities,” says Puneet Maheshwari, DocASAP, CEO. “Our intelligent platform allows patients to connect with the right care providers, helping enhance access and improve outcomes while mitigating healthcare delivery challenges that can lead to costly inefficiencies.”

Building the Legacy from Scratch

Founded in 2012, DocASAP is the brainchild of its CEO Puneet Maheshwari and the manifestation of his passion for bringing a paradigm shift in the healthcare industry, primarily in the patient-provider interaction space. The company was initially focused on improving physicianscheduling processes, which was one of the biggest challenges in the healthcare industry back then. DocASAP’s solution gradually brought significant changes in the scheduling process by leveraging core values around a determination to improve healthcare delivery.


Our intelligent platform allows patients to connect with the right care providers, helping enhance access and improve outcomes while mitigating healthcare delivery challenges that can lead to costly inefficiencies

With its constant strive to explore the uncharted territories in the healthcare industry, DocASAP successfully extended its footprints beyond scheduling and added several capabilities to its portfolio. A few years down the line, the company redesigned its ecosystem and modified its platform to serve as a possible solution for the medical community’s patient access and engagement needs.

“Today, DocASAP platform encompasses a multitude of healthcare tech solutions geared to provide patients and health plan members with easy and seamless access to healthcare when needed,” says Jordan Pisarcik, the VP of Product at DocASAP. “Designed as a digital front door for healthcare consumers, the platform covers all aspects related to patient access and engagement while providing them an online booking experience through multiple channels.”

End-to-End Guidance for Patients’ Healthcare Journey

DocASAP platform features a powerful Provider Search and Profile tool that enhances provider search capabilities. It helps patients and members find the right provider in the right care setting at the right time. Be it a choice related to physician specialty, language, gender, type of facility, or time, the solution intelligently matches patients with the optimal care providers and efficiently guides them throughout the healthcare journey. This way, the DocASAP platform ensures the best patient experience and avoids revenue leakage for clients.

Another area where DocASAP’s platform excels is its ability to facilitate the last mile of the patients’ medical journey by empowering them to schedule an appointment. “Our Schedule On-Behalf digital appointment booking solution helps meet the demands of both patients and healthcare organizations with realtime, accurate online appointment scheduling through a private-labeled experience,” says Pisarcik. Not just that, by integrating online scheduling with multiple access touchpoints, including Google, social media, health plan member portals, call centers, and provider-tospecialist referrals, DocASAP enables health systems and physician groups to broaden patient access.

Unlike a typical patient access and engagement solution, DocASAP ensures seamless engagement with patients throughout their medical journey with its Actionable Reminders. This helps drive operational and care delivery efficiencies while ensuring care plan compliance and boosting patient loyalty.

  • Designed as a digital front door for healthcare consumers, the platform covers all aspects related to patient access and engagement while providing them an online booking experience through multiple channels

Additionally, the DocASAP platform’s ability to send HIPAA-compliant notifications to patients and providers helps both parties better prepare for the scheduled visits. Alongside sending configurable confirmation messages, the platform provides patients with access to digital healthcare forms, which they can complete before their visit. Overall, DocASAP mitigates barriers and complexities pertaining to accessing care—a win-win for patients, providers, health systems, and payers.

Performance in the Real World

DocASAP’s patient access and engagement platform serves a customer base encompassing some of the largest health systems and health plans, thousands of providers, and millions of patients nationwide. Pisarcik recalls their recent collaboration with a client that was using a patient portal as a part of their existing EHR system. It was their sole digital platform for patient engagement. Though certain aspects of the system were effective, it had several limitations pertaining to multi-channel patient engagement. Furthermore, the system was not able to help patients find the right doctor for their needs.

“With our solution, the client was able to experience a significant rise in the number of patients,” says Maheshwari. DocASAP helped them enhance their value-based care arrangements by filling gaps in the processes. By making scheduling more convenient and engaging throughout the continuum, DocASAP helped the client enhance the quality of care. Not just that, the client witnessed a dramatic reduction in no-shows, which ultimately boosted their revenue.

Creating the Blueprint for a Healthy Tomorrow

Such instances of success stem from DocASAP’s dedication to providing value to patients and enhancing how the healthcare industry operates through constant innovation and technology advancements. For example, witnessing a massive uptick in the adoption of telemedicine in today’s post-pandemic world, DocASAP is planning to add this capability into its portfolio. Such measures have helped the company grow at a remarkable pace since its inception.

Going forward, DocASAP plans to collaborate with several industry-leading players to enhance the value proposition of its solution and extend its footprints in the U.S. healthcare market. Partnering with leading behavioral health providers is also in the pipeline. “We are always striving to help the medical community address the access needs of their diverse patient population, close gaps in care, and create a frictionless experience,” concludes Maheshwari.

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Company
DocASAP

Headquarters
Herndon, VA

Management
Puneet Maheshwari, CEO and Jordan Pisarcik, VP of Growth, DocASAP

Description
DocASAP is a leading patient access and engagement solution provider known for its prowess in leading the healthcare industry through critical stages of transition to digital. The company specializes in streamlining and simplifying patients' access to healthcare and navigating them through the journey with its patient access and engagement platform for health systems and health plans. It helps organizations meet their specific clinical and operational goals pertaining to healthcare access and enhance their patient engagement capabilities.