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Dr. James V. Anderson, Founder and CEO, eAssist Dental SolutionsAs an entrepreneur at heart, Dr. Anderson was inclined to solve the problem not just for his own practice but for the benefit of the dental industry. Since no solution existed in the marketplace, he conceived a new approach that entailed outsourcing to a company skilled in the “art and science” of dental billing and collections. The company needed to be designed, built, and staffed from the ground up, all while Dr. Anderson continued to lead and grow his own practice. He essentially created a new industry, as well as a new career opportunity for self-motivated dental billing professionals who cherish the dream of becoming independent business owners profitably working from home while better balancing work and family. On that foundation eAssist Dental Solutions was built.
Since 2009 eAssist has been offloading the stress and burden from dentists and their teams, increasing collections and cash flow and freeing up time and energy to focus on providing a better patient experience. “As servant leaders, we cultivate a culture that fosters opportunity, inspiration, creativity, empathy and communication. We also know the best ideas come from the people doing the work, so we ensure everyone’s voice is heard,” says Dr. Anderson, the founder, and CEO of eAssist Dental Solutions.
eAssist’s unique and growing organization structure currently comprises 1028 independent billing experts— referred to as eAssisters—relentlessly supported by 68 servant employees.
The company continues to invest heavily in high-tech tools and communications infrastructure in order to keep its virtual nationwide team connected 24/7, so they can learn from one another, improve their skills and knowledge, and be top industry professionals. For example, eAssist’s internal website, called the “HUB,” displays complete office information, lists the detailed status of every claim, provides detailed reporting, serves as its payroll system, and so much more. For clients, the company recently launched a Practice Dashboard, which allows the doctor to view claims status at-a-glance and drill down in myriad ways. For new clients, an auto-generated Practice Growth Plan is populated with the status of collections, includes an assessment of the degree to which they already use industry best practices, and identifies untapped revenue opportunities. “Using leading edge technology we will continuously improve our capacity to equip consultants and clients with real-time, business-building information,” states Dr. Anderson. “eAssist respects independent consultants as entrepreneurs and provides training and development opportunities to improve not only their ability to serve eAssist clients but to improve their business acumen and performance as individuals, and as part of a team,” says Dr. Anderson.
As servant leaders, we cultivate a culture that fosters opportunity, inspiration, creativity, empathy, and communication
As a company, eAssist has the capacity to be highly tech-powered, including the training and support that goes along with that. “We are driven to not just embrace, but lead change by investing heavily in technology and innovation,” says Dr. Anderson. He also mentions that his goal is to grow eAssist into a billion-dollar company by 2030 and offer employee ownership. The company will continue listening to its clients and people so as to stay abreast of systemic and emerging issues and identify solutions that help practices become more efficient, profitable, and patient-focused in response to ever-evolving patient needs and wants. At the same time, eAssist will broaden its scope and reach by innovating new products and services that benefit clients and drive advancements in the dental billing industry overall. “We will never stop continuously improving the industry we created,” concludes Dr. Anderson.
Company
eAssist Dental Solutions
Management
Dr. James V. Anderson, Founder and CEO, eAssist Dental Solutions
Description
eAssist Dental Solutions' comprehensive suite of services includes dental billing, insurance verification, credentialing and accounting — just to name a few. It offers two services that focus on accounts receivables; Dental Insurance Billing Service and the Patient Accounts Receivable Management add-on Service. The company's primary goal is to assist dental offices in collecting all insurance money that is rightfully owed to them. This requires the company to be involved in aspects of clients' insurance claims processing. Its goal is to ensure that over ninety (90) days insurance account balances of clients are minimal.
eAssist Dental Solutions News
eAssist Dental Solutions Recognized by Inc. as a Fastest Growing Private Company in the Rocky Mountain Region
James Anderson, DMD, and Sandy Odle co-founded eAssist in 2011 to solve an industry-wide problem with dental insurance billing and collections, by combining technology and human expertise. eAssist has grown to offer a comprehensive end-to-end solution, along with a suite of related products, ultimately helping dental practices be more efficient, profitable, and patient-focused.
"For more than a decade we have been continually seeking out feedback, input, and recommendations from our thousands of clients of all types and sizes of dental practices, and other industry influencers, to stay abreast of emerging trends and systemic issues, and then develop scalable solutions," explained Dr. Anderson, CEO. "To do that, we have invested heavily in technology to increase process efficiency, speed, and functionality of the eAssist platform in ways that improve performance.
"Being honored again as a fastest growing company is a testament that we're not only accomplishing what we set out to do, but also that we keep getting better at it – which is, solve more problems, for more dental practice owners, to help them be more successful," said Dr. Anderson."