Horizon Health
A Comprehensive Behavioral Health Solutions Partner

With mental health taking center stage in public health conversations, the demand for accessible, high-quality behavioral health solutions is rapidly growing. Hospitals and health systems recognize the need to integrate behavioral health into their continuum of care, not just to respond but to lead. But many lack the expertise and infrastructure to do it effectively.

Horizon Health, a pioneer with more than four decades in behavioral health solutions, bridges this gap. Leading in the field has allowed them to refine their toolkit, develop proprietary systems and build a team with the knowledge needed to empower hospitals to launch, expand and sustain effective programs. Their expert focus on behavioral health allows them to understand the field with a precision that few can match.

“What makes you an expert is not just what you know—it’s how long you have been doing the work. Our team brings deep experience, built over many years of focused effort in this field. We have a longstanding reputation for excellence,” says Jennifer Facteau, CEO.

A performance-driven and passionate leader, Facteau is focused on improving lives through optimizing health system performance. Under her guidance, Horizon Health follows a comprehensive and proven approach to behavioral health solutions rooted in deep expertise across five core domains: clinical excellence, operational management, financial analysis, staffing solutions and data analytics. By integrating these disciplines, hospitals can optimize or establish new behavioral health units utilizing best practices for diverse populations and value-based care.

Horizon Health’s long-term partnerships speak for themselves. Hospitals trust their expert teams to fully manage and staff their behavioral health units or to train their leadership team and staff to provide their patients with excellence in care to meet the needs of their communities. Horizon Health also provides consulting solutions which are project-based relationships that provide strategic guidance, operational insights, and market intelligence that will help partners optimize their performance.

Delivering Operational Impact in Behavioral Health Care

Horizon Health’s strong operational management enables efficient and scalable delivery of behavioral health services through streamlined workflows, staff training, and technology-driven coordination. Setting them apart is their ability to operate as a seamless extension of their partner hospitals, rather than functioning as an outside consultant, they collaborate closely with each organization, aligning with their mission, teams, and community goals.

Their financial strategies focus on cost optimization, value-based care models and sustainable growth to support long-term impact in behavioral health. The effectiveness of those strategies is evident in the longevity of their partnerships. On average, clients stay with Horizon for more than 11 years, with some relationships lasting over 30. This enduring trust speaks to the value Horizon consistently delivers as a behavioral health management partner.

When a North Carolina hospital faced financial shortfalls and compliance issues in its 22-bed adult behavioral health unit, they turned to Horizon Health for support. A 90-day plan was quickly executed to assess the situation and implement strategic improvements. Data-driven tools, including their web-based HorizonPlus referral management platform and new patient outcome tracking systems, played a pivotal role. Through focused efforts in patient access, safety, quality care, compliance and financial performance, the hospital’s average daily census grew from 12 to 19 within 19 months, raising occupancy from 56% to 89%.

Making Behavioral Health Measurable for Smarter Clinical Decisions

A defining edge for Horizon Health is advanced analytics capabilities. Horizon Health has a solid foundation for delivering measurement-based care through their data analytics and clinical outcomes division, Mental Health Outcomes (MHO).

MHO enables Horizon Health to track and report on clinical outcomes, patient satisfaction, and benchmark performance leveraging data from more than 375 hospitals across the country. In a field where standardized measurement remains limited, Horizon Health fills a crucial gap by helping their partners utilize their data to understand whether patients are genuinely improving through treatment. This data extends to hospitals as a valuable analytical tool. Partners are equipped with actionable, evidence-backed metrics that can be shared with community stakeholders, funders, and policymakers, demonstrating both the value of behavioral health programs and their positive impact on the local population.

Future-Ready Behavioral Health Strategies

As Horizon Health looks to the future, their strategic direction is shaped by continuous feedback from the field. They engage with hospital partners and other key stakeholders nationwide to understand emerging needs, regulatory shifts, and pain points within health care. By staying attuned to developments at the federal, state, and local levels, as well as listening closely to what clients are asking for, Horizon Health ensures its solutions remain relevant, forward-thinking, and responsive.

Moving forward, a top priority is the continued expansion of geriatric behavioral health solutions. It is estimated that by 2030, 73 million people will be over the age of 65. Horizon Health is deepening its focus on meeting this demand with tailored, high-impact care models. In parallel, they are also intensifying their work in the field of substance use disorders. Addiction remains a significant public health challenge, with overdose rates still alarmingly high. Horizon Health aims to be a trusted partner in addressing this crisis by bringing evidence-based medical detoxification and outpatient solutions to hospitals seeking to expand or enhance their addiction services.

Another key area of innovation is the development of EmPATH Units also known as Crisis Stabilization Units (CSU’s). They are designed to support hospitals facing surges of behavioral health patients arriving in emergency departments—often outside standard hours and in distress. They are investing in new CSU models that offer immediate, short-term stabilization services, helping hospitals reduce bottlenecks in care and provide faster, more appropriate interventions for patients in crisis, while providing significant savings to the emergency department.

Dedicated to leading the way, Horizon Health positions itself as a genuine partner embracing the responsibility to deliver high quality behavioral health care that improves health and reduces costs.