HPG
Optimizing EHR Systems for Operational Efficiency

Electronic health records (EHR) are the linchpin of modern healthcare. Optimizing these systems are more than just a technology upgrade; it’s a strategic investment toward enhancing care quality. As healthcare organizations transition from conventional EHRs to more advanced systems to achieve better interoperability, expert guidance and support become paramount.

HPG, a healthcare IT consulting firm renowned for its expertise in Oracle Health, Epic and MEDITECH systems implementation, is a trusted partner for hospitals navigating the complexities of EHR transitions and optimizations. With a large multi-threaded team and highly skilled consultants, HPG is a one-stop source for optimizing EHR technology.

“We strive to make working with us effortless, avoiding disruption and unnecessary changes to clients’ workflow,” says Joe Vanderbeek, senior vice president, consulting services.

Capitalizing on over two decades of consulting expertise, HPG excels at maximizing technology investments through expert management of diverse scenarios, including project management, issue resolution, and system optimization. When clients partner with HPG, they don’t just acquire a consultant— they gain a strategic ally. Each engagement begins with the careful appointment of certified associates, selected specifically to meet the client’s distinct requirements.

The selected specialist then collaborates closely with the client to strategize project planning and execution, ensuring achieving desired outcomes. Once the strategy is approved, HPG seamlessly integrates into the client’s operations, swiftly acclimating to their processes and workflows to deliver effective and expert support. This hands-on approach ensures that every project advances a more efficient, patient-centered healthcare system.

Ensuring Seamless EHR Transitions

HPG’s reputation as a reliable ally in optimizing EHR technology solutions was exemplified two years ago when Boston Children’s Hospital embarked on a high-stakes journey to transition from Oracle Health to Epic. The move posed a formidable challenge, requiring extensive training on the new Epic system while maintaining and supporting ongoing Oracle Health projects. The dual responsibility demanded orchestrating a substantial IT workforce, originally comprising 36 dedicated professionals who had supported Oracle Health for over a decade.

HPG took the lead in managing day-to-day operations and successfully overseeing four to five large-scale projects initiated by the hospital during the transition.

Integrating seamlessly with the hospital’s teams and quickly adapting to their solutions, workflows and processes, HPG ensured that the hospital remained fully operational throughout the Epic implementation. Its comprehensive approach extended across all departments while operations continued without disruption.

Midway through the project, came an unforeseen challenge—a significant backlog of Oracle Health application management services (AMS) issues that were not initially part of the project scope. Recognizing the critical need to address these issues, HPG stepped up and took on the additional tasks. It managed these challenges within the same budget, demonstrating its efficiency, flexibility and commitment to the hospital’s needs.

During the transition, HPG developed strong relationships within the hospital community, earning the trust and respect of the staff.

Despite the broader industry trend toward Epic, HPG maintains a robust team of Oracle Health experts capable of optimizing existing Oracle Health systems. This expertise ensures that healthcare organizations looking to maximize their return on investment in Oracle Health without transitioning can rely on HPG for holistic support and system optimization, enhancing overall clinician satisfaction.

We strive to make working with us effortless, avoiding disruption and unnecessary changes to clients’ workflow

Drivers of Client Success

At the heart of HPG’s success is its meticulous recruiting and retention process. The rigorous recruitment process involves at least three interviews, with the final one conducted by a senior leadership member, ensuring that only the most qualified individuals join the team. Following a long-term, resultsoriented model, HPG hires top talent and supports continuous professional growth to meet the evolving needs of the care continuum with unparalleled EHR expertise.

Attracting top talent is just the start. HPG excels in keeping staff engaged and motivated in an industry where job-hopping is prevalent. It fosters a welcoming environment for EHR experts, focusing on building long-term careers rather than just filling short-term roles. Embracing a “hire-to-retire” philosophy, HPG prioritizes permanent W-2 arrangements over hourly contracts. To honor their sustained dedication, the company presents the Diamond Award every five years, recognizing employees with single, double, triple, or even quadruple diamonds for their commitment.

“Our relationships with fellow HPG peers are akin to those with family members, creating a collaborative atmosphere where experts can thrive and grow,” says John Knuckles, senior consultant.

When unexpected challenges arise, this supportive environment allows the team to quickly rally and provide assistance. This camaraderie and mutual support ensure that HPG’s team remains dedicated and high-performing, driving continued success and delivering exceptional results for clients.

HPG’s dedication to excellence and highly skilled, experienced team solidifies its position as a partner of choice for EHR transitions and system optimizations.