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Prince Nnah, Co-Founder & Chief Revenue Officer, IntelyCareLong term care providers want to make sure that they are getting the right reimbursements while providing patients with a higher level of care, which can be guaranteed only in the presence of Adequate & Qualified staff. But with the general shortage of skilled staff coupled with high staff turnover, facilities need a more efficient staffing model that improves care, reduces costs, and increases workforce engagement. As not many workforce management solutions are exclusive to the long-term care space, they are facing a challenge in hiring qualified and trained healthcare personnel to provide optimum care.
Addressing these challenges is Massachusetts-based IntelyCare, equipped with the best intelligent workforce management solution built for long term healthcare facilities. “IntelyCare understands the needs of healthcare facilities at a hyper-local level to improve care by automatically optimizing and augmenting staff,” says Prince Nnah, Co-Founder and Chief Business Development Officer of IntelyCare.
As a technology-based staffing company, IntelyCare’s on-demand platform helps facilities tackle staffing challenges, thereby improving patient outcomes alongside a considerable reduction in turnover and cost savings. “IntelyCare’s technology-driven processes help can improve staffing levels and result in better care, which in turn bolsters a facility’s rating,” says Nnah.
IntelyCare’s staffing platform provides transparency to facilities, offers data-driven insights into how well the nurses are performing while also helping consolidate costs and manage the staffing support. One of the remarkable features is the ease with which a scheduler or facility can request nursing staff on the extremely simple dashboard. It has an Uber-like feature where a facility can look at a nurse’s credentials, such as training license, or phone number and other qualifications, to ascertain if the nurse is qualified and suitable to serve at the facility. The dashboard also has a calendar view of nurses who have been to the facility or are scheduled to visit. The IntelyCare platform employs geofencing to show who has checked in and when, confirms whether nurses are going to show up for their shift, and validates the hours worked by nurses. Among a plethora of other features, the reporting dashboard customizes and tailors any kind of report according to a facility’s needs.
IntelyCare understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff
With robust customer service, IntelyCare ensures the best outcomes for its customers. This is exemplified in an instance where a Pennsylvania-based customer that came onboard almost a year and a half ago received their five-star rating from the Centers for Medicare & Medicaid Services (CMS). IntelyCare, being true partners with the customer, provided staffing and customized the dashboard for them. IntelyCare’s excellent staffing platform and assistance not only enhanced the care provided by the facility but also resulted in the client improving the CMS rating of their facility over the past years.
In the future, IntelyCare plans to extend its geographical footprint by moving out to the West and the Northeast. The company’s short-term goals include boosting the engagement of the workforce, providing long term facilities with the necessary tools, and helping them manage their team’s credentials. Nnah explains, “Recruitment & Engagement is crucial in the workforce because with ‘better workforce comes reduced turnover’. We partner with long term care facilities, and lay the groundwork for them to be successful.”
Company
IntelyCare
Management
Prince Nnah, Co-Founder & Chief Revenue Officer, IntelyCare
Description
IntelyCare is the intelligent workforce management solution for post-acute healthcare facilities. IntelyCare provides an intelligent workforce management solution that helps improve care in post-acute healthcare facilities by addressing staffing challenges. Our unparalleled matching technology understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff. We give nurses and CNAs the freedom and flexibility to pick up shifts right from our mobile app
IntelyCare News
IntelyCare Appoints Industry Leader Matthew Levesque as CEO
Healthcare systems and facilities across the U.S. continue to grapple with a historic shortage of nursing staff coupled with a rapidly aging population and evolving federal and state regulations.
"The core of what we do at IntelyCare is putting nurses by the bedside where they are most needed. While we are known for staffing in skilled nursing settings — where our nursing team is rated highest for quality by facilities — it's time to bring that expertise to more nurses in more diverse care settings," said Levesque. "Our goal is not just to fill shifts. We are committed to providing a total talent solution that promotes quality care and nursing career development, while simultaneously meeting our partner clients’ unique staffing and hiring needs."
Levesque brings nearly three decades of healthcare IT and two-sided marketplace experience to IntelyCare. He was previously the President and COO of Groups Recover Together, a national leader in value-based care for opioid addiction treatment. Prior to that, he served as CEO of connectRN, a provider of shift-based nurse labor. He also held key roles at athenahealth over a 12-year tenure, including Senior Vice President of Technology Enabled Services, during which the company grew from $100M to $1.3B in revenue. Earlier in his career, Levesque worked in operating roles at priceline.com and healthcare insurers Oxford Health Plans and Harvard Pilgrim Health Care.
Throughout his time in healthcare, Levesque has been passionate about building sustainable businesses with life-saving missions. His extensive experience uniquely positions him to scale businesses with multiple product lines and stakeholders amidst evolving regulatory challenges - all while preserving the highest standard of care.
"The demands of both nurses and healthcare facilities have shifted post-pandemic. To ensure care continuity, staffing models and the technology and services that support them must also evolve," said David Coppins, Executive Chairman of the Board. “Matt has spent his career integrating technology with the needs of businesses and caregivers. He is the right person to lead the next evolution of IntelyCare."