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Kassouf Healthcare Solutions: Driving Better RCM via Better Communication
Jeffrey W. Dance, Executive Director, Kassouf Healthcare Solutions
Conventionally, a business’ revenue cycle is fairly straightforward, with accounting teams collaborating with financial and regulatory entities to manage their cash flow and overall income. However, revenue cycle management (RCM) becomes a lot more complex in the healthcare space, as it involves the consolidation of patient records across multiple disparate sources and collaborating with customers, insurers, and regulatory bodies. As a result, modern-day healthcare RCM has proven to be a laborintensive and highly regulated process that requires significant technology, specialized skills, knowledge, and consistent attention with thorough follow-up to perform successfully.
d effective RCM with its end-to-end RCM services is Alabama-based medical practice management company, Kassouf Healthcare Solutions. With its RCM services, the company essentially becomes a dedicated RCM arm for its clients, enabling faster and more secure information sharing and driving better collaboration through a transparent and real-time approach to claims submission. “Our goal is to effectively coordinate and manage medical groups through the complex healthcare RCM process and enable physicians to focus on more critical functions such as the delivery of quality patient care,” says Jeffrey W. Dance, executive director at Kassouf Healthcare Solutions. Founded as Kassouf Healthcare Solutions in 2014, the company is part of a 90-year old, regional accounting firm that specializes in the areas of tax, assurance, financial services, business consulting, litigation support, wealth advisory, estate planning and administration, employer benefit, and human resource consulting services. Over the years, as healthcare finance evolved with the rise in technology deployments and the resulting emergence of stringent regulations, Kassouf accounting firm started Kassouf Healthcare Solutions as a wing of their operations that is dedicated to helping physician practices manage their RCM and collect all payments.
The company’s RCM services suite is built to enhance collaboration internally and externally via better communication and clear information updates, both of which drive the establishment of a vetted claims submission process that minimizes denials and delays. According to Dance, Kassouf Healthcare Solutions continually strives to maintain its clean claims rate, which never falls below 95 percent. “Our ability to help the front and back offices perform the documentation of claims in a highly efficient and collaborative manner enables the collection of every last penny for our clients,” adds Dance.
Our goal is to effectively coordinate and manage medical groups through the complex healthcare delivery system and allow physicians to maintain their focus towards the delivery of quality patient care
The suite currently comprises revenue cycle management, claims preparation and submission—electronic and hardcopy, payment entry posting, credit balance refund processing, patient demographics and insurance plan entry, claims management analysis reports, patient billing communications, and clinic liaison, among others.
With such core competencies, Kassouf Healthcare Solutions has ignited several success stories since its inception. In one instance, the company helped a physician take better control of their practice’s RCM. Initially, the customer’s existing RCM vendor was charging them a m on t h ly premium for their services with a minimum payment set, regardless of their ability to help the clinic enhance their collection. Subsequently, when the physician recognized that the investments put into their RCM service did not outweigh their value offering, they approached Kassouf Healthcare Solutions. With the company’s RCM services, the client was able to enhance communication across their front and back offices, which led to the doubling of the clinic’s clean claims rate to significantly improve payments.
At the heart of Kassouf Healthcare Solutions’ success is its services’ ability to seamlessly adapt to a client’s existing EMR implementations, which facilitates a simple and non-disruptive implementation process. The company has a list of EMR technology solutions that meet its prerequisite standards for data privacy and security, and in such cases, the implementation of its RCM services is even faster. Alternatively, if a customer’s EMR deployments are the root cause of their RCM inefficiencies, Kassouf Healthcare Solutions works with the client to enable a seamless transition to a better-suited system. At the same time, the company’s agile approach to providing on-shore patient access is paramount in helping Kassouf Healthcare Solutions carve its place in the ever-evolving and hypercompetitive healthcare RCM arena.
Moving forward, Kassouf Healthcare Solutions is positioned to acquire innovative RCM vendors that have the technology but need the scaling ability to reach out to bigger audiences. According to Dance, his company is funded purely through organic investment, and in a world where other companies are venturebacked or surrounded by corporate red tape, he envisions Kassouf Healthcare Solutions to be the facilitator that invests in technology that has significant potential. Another integral part of Kassouf Healthcare Solutions’ roadmap is increasing the awareness towards new-age digital payment avenues and their advantages among independent practices that are still uncertain about transitioning from their existing, legacy payment infrastructure.
Management Jeffrey W. Dance, Executive Director , Kassouf Healthcare Solutions
Description Alabama-based Kassouf Healthcare Solutions offers a RCM services suite that enables faster and more secure information sharing and drives better collaboration through a transparent and real-time approach to claims submission. The company's RCM services suite is built to enhance collaboration internally and externally via better communication and clear information updates, both of which drive the establishment of a vetted claims submission process that minimizes denials and delays. The suite currently comprises revenue cycle management, claims preparation and submission—electronic and hardcopy, payment entry posting, credit balance refund processing, patient demographics and insurance plan entry, claims management analysis reports, patient billing communications, and clinic liaison, among others
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