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AI-Powered Teleconsultation to Enhance Resolution Rate

Medgate: AI-Powered Teleconsultation to Enhance Resolution Rate

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Stavros Athanasiou, CEO, MedgateStavros Athanasiou, President, Medgate
When Graham Bell made the first official telecommunication in 1876, little would he have thought that his invention would later pave the way for an integrated mainstream healthcare system, telehealth. As a healthcare delivery model, telehealth evolved with the growth of technology to support health consultations for people who have trouble accessing a medical centre and provide opportunities to deliver healthcare and exchange health information remotely. In this segment, Medgate, a hassle-free telehealth consultation provider, has made a mark with over 20 years of experience, having consulted over 10 million medical cases across India, the Middle East, Philippines, and Switzerland. “Medgate, in the Philippines, has served over 1.5 million customers, who are the members of our partners in the banking, health, and insurance industries since 2016,” notes Stavros Athanasiou, President of Medgate. In its attempt to provide telehealth solutions to Filipinos, Medgate had braved the challenge of overcoming the lack of awareness about telemedicine. In its years of infancy, the company engaged directly with its customers through orientations, roadshows, weekly newsletters, and extensively used social media to create awareness and engagement.

Armed with doctors specialised in internal medicine, family medicine, paediatrics, and OB Gynecology, Medgate allows medical co-management of a case, where doctors with multiple specialisations can consult a single case. This practice ensures high-quality teleconsultation along with monitoring and management of the quality of service delivery.

Medgate also complies with data privacy act of 2012 by recording each of the teleconsultations and encrypting the same for security, and even if any private medical data is required for the treatment, the patient must give consent for the doctor to collect and incorporate in the process.

Medgate diagnoses and treats up to 80 percent of all cases, as its statistically-based clinical guidelines driven by AIDA artificial intelligence engine help doctors. Hence, the key difference between Medgate and other telemedicine providers remains to be the high resolution rate of cases. In addition, Medgate’s core system relieves doctors of relying solely on their personal clinical experience and allows them to leverage the consultation data from over 10 million medical cases, as it provides better quality consultations with higher resolution rates.

Further, concerning the ongoing pandemic, Medgate remains one of the only two companies that were selected through the rigorous accreditation by the Philippine Department of Health (DoH) and National Privacy Commission to deliver free teleconsultation services to Filipinos and mitigate the spread of COVID-19. During this time, the company handled around 70,000 calls at no cost to the caller or the DoH. Medgate was also selected by the Swiss government and the Abu Dhabi government to provide teleconsultations to their citizens over other platforms.

With regard to partnerships and collaborations, Medgate partners with leading employee benefit organisations such as HMOs and medical insurers that enable telemedicine to be accessible to millions of Filipinos at a volume-driven affordable rate. The company also interacts with multiple medical associations for the enhancement of telemedicine adoption amongst doctors in the Philippines. In addition, Dr. Andy Fischer, the Founder and CEO of Medgate, who is also the president of the International Society for Telemedicine and E-health—a global NGO that works with the WHO and several national telemedicine programs—establishes and validates advanced protocols, processes, and methodologies for the advancement of telemedicine worldwide.

Medgate further plans to expand in the key ASEAN markets. Stavros further adds, “Medgate will continue to innovate and grow telemedicine. And with the advent of 5G broadband, telemedicine will have an immersive high-resolution video experience which would enhance the patient experience.”

Top 10 Telehealth Solution Companies in APAC - 2020

Company
Medgate

Management
Stavros Athanasiou, President, Medgate

Description
Medgate, is an international provider of telehealth that marks its position with over 20 years of experience and handling over 10 million medical cases across India, the Middle East, Philippines, and Switzerland. Medgate’s core system relieves doctors of relying solely on their personal clinical experience and allows them to leverage the consultation data from over 10 million medical cases, as it supports greater quality consultations with higher resolution rates. Medgate is one of the only two companies that passed the rigorous accreditation by the Philippine Department of Health (DoH) and National Privacy Commission to deliver free teleconsultation services to Filipinos during the times of quarantine implemented to mitigate the spread of COVID-19

Medgate News

The Role of Diet in Reversing Pre-Diabetes: What to Eat and What to Avoid

Medgate Prediabetes is a condition characterized by elevated blood sugar levels that are above the normal range but have not yet reached diabetic levels. It represents a crucial juncture where dietary decisions play a pivotal role in preventing the progression to full-fledged type 2 diabetes. In this article, we will delve into the significant impact of diet on reversing prediabetes, offering insights into what foods to include in your diet and what to steer clear of to better manage blood sugar levels.
Understanding Prediabetes:
Prediabetes often goes unnoticed as it may not manifest obvious symptoms. Nonetheless, it serves as a warning sign that your body is encountering difficulties in effectively regulating blood sugar levels. Without intervention, prediabetes can progress into diabetes, elevating the risk of conditions such as heart disease, stroke, and other complications.
The Influence of Diet:
Dietary adjustments can be a game-changer in the battle against prediabetes. Here's a breakdown of dietary recommendations to focus on:
What to Include in Your Diet:
• Fiber-Rich Foods:
Incorporate foods like whole grains, legumes, vegetables, and fruits into your meals. These foods assist in stabilizing blood sugar levels by slowing down sugar absorption.
• Lean Proteins:
Integrate sources of lean protein like skinless poultry, fish, tofu, and beans into your diet. Protein aids in maintaining a consistent blood sugar level.
• Healthy Fats:
Opt for healthy fat sources such as avocados, nuts, seeds, and olive oil. These fats enhance insulin sensitivity and promote overall heart health.
• Non-Starchy Vegetables:
Increase your consumption of non-starchy vegetables like broccoli, spinach, kale, and bell peppers. They are low in calories, rich in nutrients, and do not cause significant spikes in blood sugar.
• Portion Control:
Be mindful of portion sizes and avoid overeating. Even nutritious foods can affect blood sugar if consumed excessively.
What to Avoid:
• Sugary Beverages:
Stay away from sugary drinks like soda, fruit juices, and sweetened teas, as they can cause rapid spikes in blood sugar levels. Choose water, herbal tea, or unsweetened beverages instead.
• Processed Carbohydrates:
Refrain from consuming refined carbohydrates such as white bread, white rice, and sugary cereals, as they can lead to quick blood sugar spikes.
• Sweets and Desserts:
Limit your consumption of candies, pastries, and desserts, as they are high in added sugars and can negatively impact blood sugar levels.
• Highly Processed Foods:
Pre-packaged, highly processed foods often contain hidden sugars and unhealthy fats. Read labels and opt for whole, unprocessed alternatives.
Fried Foods:
Fried foods are often laden with unhealthy fats that can contribute to insulin resistance. Choose baked or grilled alternatives instead.
The Role of Weight Management:
For many individuals with prediabetes, shedding excess weight can significantly enhance insulin sensitivity and blood sugar control. Combining a balanced diet with regular physical activity can be a potent strategy for weight management.
The significance of diet in reversing prediabetes cannot be emphasized enough. By making informed dietary choices and adopting a healthy lifestyle, you can take charge of your blood sugar levels and reduce the risk of developing type 2 diabetes.