Over the last 18 months, the pandemic has pushed the healthcare industry to expand its technology developments and enhance its patient care methodologies. The need for solutions capable of enabling efficient and effective remote patient consultations became so dire that nations worldwide rapidly gathered their healthcare and technology leaders to offer highly accessible and intuitive teleconsultation offerings. A key example of the shift in doctor-patient interactions from the APAC region is the rapid adoption of telemedicine in the Philippines.
Telemedicine Made Easy and Accessible
Owing to its proven track record of delivering high-quality, 24/7 teleconsultations, a global telemedicine provider Medgate witnessed a 170 percent increase in teleconsultations in the Philippines last year, with an 80 percent case resolution rate. COVID-19 contributed to the surge of teleconsultations in the Medgate telemedicine center. During this time, the company played a crucial role in mitigating the spread of the coronavirus during the country’s period of Enhanced Community Quarantine (ECQ) and Modified Enhanced Community Quarantine (MECQ) where they partnered with the Philippines Department of Health (DOH) to deliver free telemedicine services nationwide which helped ease congestion in emergency rooms and clinics and prevent the spread of the COVID-19.
We continually strive to provide innovative and accessible healthcare to all Filipinos through our innovative platform and extensive partner network in the Philippines’ banking, healthcare, and insurance industry
“Medgate effectively delivered telemedicine to supplement the Philippine healthcare system during the time when many hospitals and clinics were filled to overcapacity,” says Stavros Athanasiou, president at Medgate Philippines. He added that Medgate was able to meet the sudden surge in demand through a 24/7 tele-treatment program, which connected patients to licensed specialist doctors, provided e-prescriptions, laboratory requests, as well as certificates of medical teleconsultation, and facilitated medicine delivery. Medgate, by itself, has taken on the equivalent of 11 percent of the out-patient consultations of all public hospitals in the National Capital Region (NCR). “To address the huge demand for teleconsultations, we continually strive to provide innovative and accessible healthcare to all Filipinos through our innovative platform and extensive partner network in the Philippines’ banking, healthcare, and insurance industry,” adds Athanasiou.
A Global Track Record of Success
Founded in 1998, the team at Medgate has immense experience in managing large patient pools, with its platform currently being leveraged by over 12 million users across multiple markets such as the Middle East and Europe. Even in the Philippines, the company has been building a strong footprint since 2016. Today, the company offers 24/7 teleconsultation services via numerous touchpoints that allow them to target the unique needs of different markets. “In today’s digital age, we ensure having multiple touchpoints for patients to conveniently reach our doctors anytime and anywhere, be it over the phone, social media, our website, or our upcoming mobile app,” states Athanasiou.
Medgate effectively delivered telemedicine to supplement the Philippine healthcare system during the time when many hospitals and clinics were filled to overcapacity
With such highly accessible channels to request teleconsultations, the company facilitates patients to seamlessly book appointments with their preferred doctors.
A Collaborative Approach to Effective Telemedicine
Further discussing his company’s core competencies, Athanasiou mentions Medgate’s unique co-management approach to teleconsultations, allowing doctors with multiple specializations to consult on a single case, driving time savings and holistic patient care. Furthermore, Athanasiou elaborates on Medgate’s dedication to empathetic and high-quality healthcare, as well as a commitment to providing teleconsultations that feel the same as face-to-face check-ups through personalized care and tailor-made medical advice. The company also prides itself in its 80 percent case resolution rate. “80 percent of our patients are treated completely through telemedicine without the need to see a doctor face-to-face,” explains Athanasiou. In addition, after every consultation, Medgate asks its patients: ‘How likely they are to recommend Medgate to their families and friends?’ And so far, the company has a net promoter score of 85.
Apart from its collaborative treatment approach, the ease of use offered by Medgate is another key factor in its success. All a patient has to do to utilize Medgate’s comprehensive capabilities is make a call on one of the company’s registered numbers, after which a telemedicine assistant assesses the individual’s concerns and forwards the call to the best-suited specialist doctor. After the consultation, Medgate sends patients their e-prescription and certificate of medical teleconsultation via e-mail. The simplicity coupled with Medgate’s seamless integration with the most-used touchpoints enables patients to have a truly seamless and practical teleconsultation experience.
Highlighting the impact of Medgate’s portfolio are several success stories the company has ignited since its inception. A prime example of this is its ongoing tie-ups with the Philippines’ leading HMO and insurance companies, including Intellicare, Generali, and Insular Health which allow their members to consult with a doctor on the Medgate platform conveniently. “Working with Medgate allowed us to provide accessible, affordable, and compassionate care even in this most challenging of times,” said Mario Silos, chairman of Intellicare.
Making telemedicine more Accessible for the Future
Similarly, the company continues to leverage the best practices it has developed over the past 23 years to treat patients safely, efficiently, and accurately. It hopes to make telemedicine accessible to as many Filipino patients as possible through its partners. Medgate’s CEO, Dr Andy Fisher, is the current President of the International Society for Telemedicine and E-health globally. This body works closely with the World Health Organization (WHO) and many national telemedicine organizations to establish best-in-class methodologies for delivering teleconsultations.
As an organization, the company has won several accolades, which include Healthcare Leadership Award 2019 by CMO Asia, Best Global Telemedicine Provider 2020 by CFI.co, Philippines’ Most Trusted Remote Medical Solution Provider 2020 by Healthcare Insights, Top TeleHealth Solutions Providers in APAC 2020, 5 hottest HealthTech Solutions Providers in 2021 by CIO Bulletin, and others, for its success in the Philippines.
“At Medgate, our mission is to make innovative healthcare easy. By understanding the changing behaviors of Filipinos, especially when it comes to the use of technology, we will continue to improve our services to focus on delivering a telehealth experience that prioritizes patients at every point of care,” concludes Athanasiou.
Description Founded in 1998, Medgate has a long-running experience in managing large patient pools, with its platform currently being leveraged by over 12 million users across multiple markets such as the Middle East, and Europe. Today, the company offers 24/7 teleconsultation services via numerous touchpoints that allow them to target the unique needs of different markets. The company's telemedicine services incorporate multiple touchpoints for patients to conveniently call their doctors anytime and anywhere, be it over the phone, social media, the Medgate website, or the company's upcoming mobile app.
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