MetricAid
High-Touch, Physician-First Scheduling Solutions

MetricAid brings a new approach to physician scheduling that places the wellness of physicians at the forefront. Through its intuitive, user-friendly, flexible software, it builds schedules that reduce burnout and promote better work-life balance. This high-touch approach ensures more consistent physician staffing, which strengthens the operations of clinical departments and ultimately drives enhanced patient outcomes.

A data-informed, human-led methodology drives MetricAid’s scheduling approach. Each shift is purposefully designed by its team of experienced schedulers. They build schedules around each doctor’s preferred working hours, recovery needs after night shifts and individual workload thresholds and fit them into wider departmental needs. This enhances physician engagement and wellness and enables them to deliver excellent healthcare services.

“We use data to guide us in every single move we make towards creating efficient physician schedules, with wellness at the forefront,” says Lora Webb, CEO.

Setting MetricAid apart is its platform’s exceptional user experience. Its intuitive interface enables hospital administrators to manage complex staffing needs with ease. The easy-to-use mobile app allows doctors to adjust their schedules on the go, sync their shifts with their personal calendars and even share them with their families. Physicians can also add free-form notes on the app to share their need for time off for personal commitments. These insights give schedulers deeper context to make thoughtful decisions.

A robust multi-tenancy architecture allows health systems to manage staffing across multiple facilities. Features such as hour tracking, availability forecasting and time-away reporting provide administrators with full visibility over staff schedules and coverage, enabling smarter resource distribution. The platform also includes advanced on-call locating tools that enable the right physician to be in the right place at the right time.

We use data to guide us in every single move we make towards creating efficient physician schedules, with wellness at the forefront.

Equipped with these advanced features, MetricAid’s platform continuously evolves and is shaped by a closed feedback loop with clients. For instance, while working with a large healthcare organization already using the platform, a challenge emerged: the need to accurately track physician working hours. Since each doctor’s contract was based on a set number of annual hours, not tracking this properly meant serious financial implications for the client. To prevent under- or over-scheduling physicians, MetricAid developed a dynamic functionality that enabled precise physician hour tracking in real-time. This allowed the client to predict staffing needs and plan shifts throughout the year in alignment with contractual obligations. The functionality, which has since become a part of the platform, is now widely adopted across clients.

The flexibility of the platform allows MetricAid to deliver results within any clinical environment. Though it specializes in creating schedules for physicians in emergency medicine, radiology and residency, its software can be adapted to align with the needs of other medical disciplines across hospitals, regional clinics and community physician practices.

The scheduling solutions are delivered through a flexible service model designed to meet the distinctive needs of healthcare organizations. Advanced services involve MetricAid team building schedules on the clients’ behalf. In Standard services, clients have the freedom to manage their physician scheduling internally using its powerful tools.

Best-in-class, in-house support is available at every service level. From client onboarding to software implementation, clients feel supported. Whether they need additional training for operating the software or require troubleshooting support, they have direct access to a live expert on call, ready to answer questions and offer guidance in real time. The holistic, human-first support rooted in constant communication and powered by technology enables MetricAid to integrate seamlessly with client teams and become their extension.

Unwavering in its focus on healthcare professional wellbeing, MetricAid continues to grow and innovate. When physicians thrive, entire healthcare systems do too. That is the future MetricAid is building, one shift at a time.