MiSANTO
Medical Assistance in Your Pocket

MiSANTO is a renowned telemedicine firm and health and fitness service provider that significantly contributed to Switzerland’s triumph against COVID-19. It collaborated with the Swiss government to develop canton-level preventive and repetitive testing and conducted outbreak investigations. The state and cantons used its mobile application to triage patients and determine the urgency of their treatment. MiSANTO modified the questions in its app’s symptom checker service every two weeks as per government regulations, assisting users in identifying symptoms of COVID. The firm established testing facilities with 24- hour response times and vaccination clinics in various cantons to support Switzerland’s immunization campaign.

Incepted in 2016 by physicians to create a robust and future-proof all-in-one healthcare solution, MiSANTO was designed to deliver all-encompassing patient-centred services. After three years of research and development, the CE-certified Class 1 medical app was launched as a ‘health in your pocket’ solution, critical in reducing COVID cases in Switzerland.

The solution currently features a free symptom checker, a live chat with a doctor available 24x7, and a data storage service that allows consumers to upload health records for physicians to review when necessary.

Queries in the symptom checker service follow the same process as a physician’s inquiry about a patient’s health. This is followed by a live chat with MiSANTO’s doctors of various specialities available throughout the day. The network of medical professionals accessible through the app for a second opinion assures customers of the quality of medical care. The company also aims to include additional features like cardio monitoring in the app in the coming years.

“Customers using the app to chat with our physicians will receive a response within five minutes. The zero waiting time allows them to receive immediate assistance,” says Carol Anne Krech, Chief Operating Officer, MiSANTO.

The app also provides data storage services where clients upload required medical documents such as medical history and test results for the consulting physician’s perusal. The consultation and data storage services require a two-step authentication process to ensure its services reach the right person. MiSANTO offers full sovereignty of the data that customers upload, allowing them to decide which document is stored and with whom they share it. The company also provides a choice to its customers between backing up the data in their mobile phones and synchronizing with certified servers in Switzerland.

When access to emergency care to treat COVID was limited, MiSANTO established testing facilities, vaccination centres, and labs to execute the testing process internally. Armed with necessary certifications and inhouse physicians, it sped up preventive and repetitive testing in each canton, producing results in 24 hours. Following the pandemic’s decline in Switzerland, MiSANTO’s innovative strategies and quick action enabled it to become a recommended medical app by the state and cantons, prompting the public to recognize and utilize the all-in-one health solution for various medical purposes.

Customers using the app to chat with our physicians will receive a response within five minutes. The zero waiting time benefits them as they can receive immediate assistance

As the leading telemedical company in Switzerland, MiSANTO has helped many patients during critical moments when accessibility to healthcare establishments was limited. One of its users travelling in a foreign country with his father met with an unfortunate incident where the father suddenly collapsed. The user immediately contacted a physician through the app, and since his father had already uploaded the essential documents on his medical history, the doctor could immediately diagnose the ailment and instruct appropriate emergency procedures. Upon reaching the hospital, MiSANTO’s doctor shared the diagnosis and relevant data, saving the patient’s life.

MiSANTO prioritizes providing seamless services to its customers, from registration to payment. Options like credit cards and insurance are available to them within the first twenty minutes of the consultation and are offered free of charge. Setting its sight on expanding its services and helping more people, the company is in the process of introducing itself to new markets outside Switzerland.