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Byron Harrison, Director of Information Systems, NaphCare“We are moving beyond the traditional capabilities of an Electronic Health Record (EHR) toward a more advanced protocol that deals with the issues which are affecting the correctional systems of our country,” states Byron Harrison, Director of Information Systems at NaphCare. The company’s solution—TechCare®— largely came about by listening to customers and identifying the problems caregivers deal with every day in correctional facilities. While it is always the people who provide care at the top echelon the cycle of facilitating the healthcare processes—including the documentation, adherence to policy, and accountability—are the tools forged in NaphCare’s crucible. One of the biggest obstacles for caregivers is the circumstance where inmates are kept in custody versus the phase when they are released.
We are moving away from the traditional capabilities of an EHR, toward a more advanced protocol that deals with the issues affecting the correctional systems
While most patients are stable during their stay in a facility, the moment they are released, they fail to continue their medication therapies or go see a doctor for follow-up even though there are resources available to them in the community. NaphCare ensures that patients are connected to their respective healthcare department when they are discharged, helping them set up appointments in the community and providing them with prescriptions for the medication they need as they leave the jail facility. The key function of NaphCare and their EHR is to maintain a high standard of healthcare during incarceration and enable that same level of care following release, ultimately reducing the likelihood they will be incarcerated again.
In a single jail facility in the northeast United States, caregivers and patients commonly received negative outcomes in terms of maintaining the standard of healthcare upon the latter’s release. To handle the situation, the facility needed a solution that could adapt to their workflows and ensure that staff followed policy to keep inmate patients healthy. NaphCare spent three months analyzing those workflows, processes, and policies, documenting them from the top down, in order to implement their software TechCare®. This ensured that the software will fit client processes while rendering data conversion training. Subsequently, the facility regained the NCCHC accreditation they lost prior to teaming up with the solution provider.
Today, NaphCare is pursuing the expansion of TechCare®’s role in behavioral risk analysis, to expedite fairer bail policy and reforms, irrespective of inmates’ financial state. “We are committed to correctional facilities, where our expertise lies. We aim to ultimately reduce the jail population and make our community safer while improving care provided to inmates and the reformed,” concludes Harrison.
Company
NaphCare
Management
Byron Harrison, Director of Information Systems, NaphCare
Description
Streamlines the provision of care within correctional
facilities by implementing robust programs and
interoperability supporting proven approaches to reduce
incarcerated populations
NaphCare News
NaphCare Recognizes National Nurses Week in Pasco County Florida
“As a Department, I want to extend our heartfelt appreciation to the dedicated healthcare staff providing care to inmates in Pasco County,” said Pasco County Chief Correctional Officer Stacey Jenkins. “Together, I believe Pasco County Corrections, in collaboration with our inmate medical provider, NaphCare, can enhance our mission of ensuring the health and welfare of those entrusted to our care. Finally, I welcome our new partnership with NaphCare, and appreciate all dedicated service providers in the Pasco County Detention Facility.”
Pasco County selected NaphCare to provide correctional healthcare services through a competitive RFP process. Effective April 1, 2024, NaphCare began overseeing healthcare services in the Pasco County Detention Facility to provide medical, mental health, dental, and pharmaceuticals for its 1,450 inmates.
“NaphCare is proud to build upon our 19-year legacy of delivering quality and proactive healthcare in Florida through our partnership with Pasco County,” said Brad McLane, NaphCare Chief Executive Officer. “Florida has emerged as a center of excellence for us and our partners, and we’re looking forward to continuing to elevate patient care through innovative solutions while upholding the highest standards of care.”
NaphCare also implemented its corrections-specific electronic health records (EHR) system, TechCare, offering the county a customized clinical information tool to efficiently track, organize, and manage the medical information of incarcerated patients.
“The responsibilities fulfilled by correctional officers and correctional staff often garner little fanfare, but we proudly recognize the commitment and hard work put forth daily as these professionals serve their communities through selfless actions,” said Pasco County Assistant County Administrator for Public Safety J.J. Murphy. “Thank you to the professional medical staff for choosing to dedicate your service in our facility.”