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When healthcare practices, hospitals, and health systems tailor and replicate positive patient experiences across the care journey, they will attract and retain patients.
FREMONT, CA: The global pandemic has emphasized patient engagement more than previously—a focus that won’t fade in 2021. In the face of the pandemic, healthcare providers, hospitals, and health systems evolved how they connected with patients—all while continuing to offer quality care and a superb patient experience. While so much transformed in 2020, information remains the power, and engaged patients have a better result. After this unprecedented year, what can one expect for patient engagement in 2021? Here are some major predictions.
Today, telehealth has leveled off, and in-office patient traffic has returned to pre-pandemic situations in most specialties. The previous year, healthcare providers embraced a blend of in-person and virtual health to boost patient engagement. Telehealth is just one component of the remote care management (RCM) strategy that comprises check-in surveys and remote patient monitoring (RPM). Using both in-person consultations and virtual health tools, healthcare providers can provide a more comprehensive care method for more consistent patient engagement and connection.
• Remote Patient Monitoring as an Engagement Tool
Remote Patient Monitoring (RPM) keeps healthcare providers and patients connected through wireless technology to monitor high-risk and chronic care patients’ health, and it facilitates improved outcomes. By arming patients with devices that record and send health information back to healthcare practices, healthcare professionals can use data to quickly intervene, triage, or refer patients to customized care to mitigate hospital admissions and enhance outcomes.
• Increasing Importance of Patient Education
The unprecedented year is marked by an increasing appetite for information, particularly about health. Patients remain interested in and vigilant about their health for the long run. This presents a significant opportunity for healthcare providers to reinforce their role as patients’ key source of specialty-specific patient education. Today, healthcare providers are increasingly offering tailored education throughout the virtual health experience—from pre-appointment scheduling to telehealth visits to remote patient monitoring.