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With the adoption and use of a patient portal, clinical practice should see higher patient engagement and a more streamlined workflow that conserves time and effort for staff.
FREMONT, CA: Patient portals are a commonly talked-about technology in a doctor's tool kit, but how can they use the patient portal to increase patient engagement? According to a recent report, 92 percent of hospitals deployed a patient portal. The majority of healthcare experts connect with their patients via mobile-based patient portals. Also, patients use their portals to interact in shared decision-making with their physicians. Here is how a patient portal can benefit clinicians and their practice.
• Send and Receive Messages
This efficient method of interacting cuts down on lengthy phone conversations and allows patients to ask questions between appointments. This option for patients to make appointments and request medicine refill right from the portal accelerated the efficiency of the clinical team, allowing them to keep their focus on assisting clinicians with the patients who have the most critical needs and problems.
• Share Important Information
Sharing information like clinical reports or educational materials by the patient portal is an important function. The ability to rapidly access and distribute patient data electronically eases one of the main distresses on physicians' time today. Instead of focusing on what it requires to be in a patient's chart or report, users can solely concentrate on offering high-quality care to the patients.
• Streamlined Workflow
Messaging and getting information through the portal streamlines the workflow and conserves clinicians' time. This saves the telephone lines and the office team's time for dealing with more important healthcare needs.
• Increased Patient Engagement
Portals offer patients more options to connect with their doctors, changing the patient-physician relationship closer. This bi-directional messaging among patients and doctors can scale patient engagement and satisfaction. Patients involved in a conversation with their doctors are likely to take ownership of their health.
• Build Loyalty
Ongoing communications by secure messaging can develop strong bonds between patients and doctors, making patients desire to return to the same doctor for future needs. Building patient loyalty has clear advantages for doctors while promoting flexibility of care and making the patient feel more satisfied and valued.