Patient engagement can be improved by enabling home health agencies to scale up telephonic patient communication.
FREMONT, CA: Home health care is gaining traction as it is more cost-effective than the hospital and home care nursing. To provide patients with improved experiences in terms of home health care, CipherHealth, a patient engagement software company, has collaborated with Medline, a global healthcare company.
The collaboration will mainly focus on expanding CipherHealth's episodic engagement program—CipherOutreach—to enable the home health agencies to scale up telephonic patient communication. This has proven effective when deployed to engage patients between home visits by identifying and helping to prevent potential adverse clinical events, addressing patient experience concerns, and confirming upcoming home visits.
“We want to ensure a seamless experience for patients by helping care providers deliver the right communication at the right time,” says Alex Hejnosz, Co-Founder, CipherHealth. “We focus on filling the largest gap and tackling the problem through our communication platform based on a health system’s need. It could be through text messages, digital rounding, emails, or capturing information from patients directly.”
CipherOutreach has helped hundreds of providers across the country achieve better outcomes for patients, including one that has reduced re-hospitalization by 16 percent. Another organization calculated that the agency saved more than 4,000 hours spent on manual telephone outreach.
“Patient engagement is increasingly a top priority for home care organizations and will have a larger impact on their reimbursement and referrals under the new payment model. CipherOutreach aligns well with our portfolio of solutions that aim to turn challenges with manual work into time savings so nurses can spend more time advancing clinical outcomes,” says Chris Nave, Vice President of Homecare Sales at Medline.
CipherHealth has been recognized as one of the “Top 10 Healthcare Communication Solution Providers - 2018” by Healthcare Tech Outlook Magazine. Moving forward, the company aims to help agencies address three significant challenges in the home health sector—clinical efficiency, operational efficiency, and reputation management by providing scalable solutions for patient engagement.