Communication Challenges That Are Disrupting Healthcare Collaboration
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Communication Challenges That Are Disrupting Healthcare Collaboration

Healthcare Tech Outlook | Monday, February 14, 2022

Healthcare leaders who promote care team collaboration and use technological solutions to enable it will improve efficiency and outcomes across the board.

Fremont, CA: The lack of effective interprofessional communication among physicians, nurses, and ancillary staff is one of the most significant issues in the healthcare context. Healthcare professionals frequently battle to share the most relevant, actionable information about patients in a timely and secure manner in such a fast-paced, highly regulated, and intricate working environment. Overcrowding in hospitals, physician burnout, and bad patient outcomes are all possible repercussions of these communication challenges.

The lack of effective interprofessional communication among physicians, nurses, and ancillary staff is one of the most significant issues in the healthcare context. Healthcare professionals frequently battle to share the most relevant, actionable information about patients in a timely and secure manner in such a fast-paced, highly regulated, and intricate working environment. Overcrowding in hospitals, physician burnout, and bad patient outcomes are all possible repercussions of these communication challenges.

To promote collaboration in healthcare, healthcare leaders should address the following communication problems:

Alert fatigue

Doctors, nurses, and support personnel have been flooded with reminders and notifications as a result of technology's pervasiveness in the hospital, many of which can be counterproductive. When healthcare practitioners are inundated with warnings, it can be difficult to tell which ones demand immediate attention and which can be de-prioritized. Investing in personalized, physician-centric technology to address this issue can enable physicians to provide better care for patients while also improving communication among the care team.

Inaccessibility to mobile devices

In recent years, mobile devices such as smartphones and tablets have grown more common in the hospital context; yet, healthcare organizations continue to struggle with leveraging these devices to enable care team collaboration. While many clinicians utilize mobile devices for HIPAA-compliant encrypted messaging, challenges like poor Wi-Fi connectivity and application interoperability between devices are preventing them from doing so. The ultimate benefit of safe texting is found in the integration of the texting platform with the EHR, allowing clinical content to be readily inserted into messages and maximizing usage.

Limited reach across the care team

Even if healthcare organizations implement new communications solutions, the full potential of the technology will not be achieved unless it reaches the entire care team. For example, planning an inpatient release may necessitate contact between a specialty physician and their office practice administrator to schedule a follow-up appointment, as well as revenue cycle workers to verify no charges are skipped.

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