Creating Satisfactory Healthcare Communication: Here's How

Creating Satisfactory Healthcare Communication: Here's How

Healthcare Tech Outlook | Friday, November 30, 2018

Healthcare Technology and IoMT (Internet of Medical Thing) are unquestionably creating a new revolution in the world of medicine, promising a better future and a longer lifespan. Health services organizations today require technologies that will allow them to be more reactive to the needs of their patients. The recent trends in health services, especially patient-centered care (PCC) and personalized medicine, are the first steps in customizing the delivery of care.

2018 has seen the growth of IoMT that enables doctors and patients to procure data from various sources to get a clear picture of their patients’ health conditions. The industry has witnessed conception of several innovations by emerging enterprises out of which, one of them is a startup which leverages blockchain technology, in combination with gamification, to decrease the use of opioid and for the preclusion of opioid addiction. Artificial Intelligence also has a broader area of responsibility in the improvement of health care, reforming all aspects from nurse employment to aiding in clinical judgment or analysis.

The new AI applications in healthcare management should be greatly considered for the development and growth of health communication technology.

Every year, AI becomes more independent, more efficient, more communicative, and more human. It can automatically create financial statements on command and send this information to stakeholders, give summaries of significant everyday communications, facilitate rapid and more precise internal information searches, and even allow quicker responses to crises.

AI and chatbots are leveraged for better healthcare communications and one such comes from the government and their plans for the Smoke-freeUS Facebook Messenger campaign. Before the arrival of chatbots, there were no scalable ways for the Smoke-free group to cooperate with their community on Facebook Messenger. Today, their group has developed two great use cases: the first is to provide their community with guidelines to stop cravings and the second is to provide their community with “slip support.”

A survey conducted by Evergage in 2017 on the benefits of AI-powered customization stated that 63 percent of healthcare providers mentioned an increase in their conversion rates and 61 percent noted enhanced customer satisfaction. Such statistics clearly reflect the growth of healthcare communication in terms of its ability to satisfy more customers by offering customization leveraging technologies like AI.

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