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Using the company's enormous strengths in large-scale, fast deployment service strategies, they rapidly set up virtual patient support capabilities to handle incoming calls and assist patients in enabling, enrolling, and access patient portals to arrange VOCID-19 vaccine appointments.
FREMONT, CA: Divurgent, a global IT consultancy firm, reported that it has introduced and successfully deployed a Virtual Patient Support Solution to resolve call volumes relevant to the COVID-19 vaccine schedule.
Using the company's enormous strengths in large-scale, fast deployment service strategies, they rapidly set up virtual patient support capabilities to handle incoming calls and assist patients in enabling, enrolling, and access patient portals to arrange VOCID-19 vaccine appointments. Clients can maintain immunization delivery schedules and unburden internal workers who would otherwise sort out and answer all help calls.
"We are hearing from our clients, and in true Divurgent nature, we are coming to the table with a solution that's easy-to-stand up with low organizational effort and high organization impact," said Dr. Sam Hanna, EVP of Consulting Services & Innovation and Chief Strategy Officer, Divurgent. "We did this seamlessly in New York and are excited to be offering it more broadly to organizations facing the same business problem, which we know many are."
Divurgent is actively assisting vaccine rollout activities for the NY client by managing inbound calls relevant to the activation and support of Epic MyChart.
Main benefits include:
Rapid rollout of service centers completely operating within 72 hours, utilizing the current PBX system or the Divurgent system.
Ability to scale call center agents depending on call volumes and waiting times.
Effortless incorporation of the current staff of the enterprise.
Insightful analytics that demonstrate real-time improvement in technology activation and successful appointment schedule.
Customer-focused agents that partner with patients, guiding them through a first crucial phase in the vaccine process, to bring back all the communities to normal.
Flexibility of pivoting from inbound call support to outreach as needed.