Enhance Patient Experience and Engagement with this Platform

Enhance Patient Experience and Engagement with this Platform

Healthcare Tech Outlook | Wednesday, November 24, 2021

Summary: Clearstep Smart Care Routing is available as a white-label digital asset that can be integrated on customers' websites and mobile apps or accessed through an application programming interface.

FREMONT, CA

Today, 36 percent of the adult population in the United States does not have a favorite healthcare brand. Patients, on the other hand, anticipate a completely integrated digital experience. Healthcare firms must now more than ever develop distinctive, connected patient experiences that foster brand loyalty and long-term connections. To execute this successfully, one would need an endless supply of healthcare workers and a high level of precision.

Using Dr. Barton Schmitt's gold standard triage standards, Clearstep Health, an Artificial Intelligence (AI) care navigation platform developed Smart Care Routing for health systems, payers, and digital health vendors. Through virtual triage, digital clinical journey support, and automated patient services navigation, Smart Care Routing helps healthcare companies increase patient experience and engagement.

Clearstep's Smart Care Routing allows patients to evaluate symptoms, view care choices, compare prices, and book care online. The company has proven a 95 percent triage accuracy in directing users to appropriate places of care in several clinical accuracy assessments. The company's AI technology and award-winning design is user-friendly for patients. It interprets free text using natural language processing and directs patients to the care they require in as few questions as possible.

The Smart Care Routing is being used by partners such as CVS, BayCare Health, HCA Health, Hartford HealthCare, and Duly Health & Care.Providers may boost the volume and appropriateness of patient treatment using Clearstep Virtual Triage, resulting in higher income and a 2x reduction in inefficient medical care. Virtual Triage covers hundreds of common complaints and gives patients an on-demand, seamless path to the care and services they require within a healthcare organization's network, including behavioral health and specialized care.

Patient Services:Clearstep Patient Services relieves contact centers of non-clinical administrative tasks such as medication refills, bill payment, and seeking a physician by employing AI chat.

Clinical Journeys:Clearstep Clinical Journeys help patients between and after consultations by digitizing follow-up and monitoring workflows. Follow-up for COVID-19 positive patients, virtual PCP (performance co-pilot) monitoring, and care planning for clinical journeys such as prenatal care are examples of workflows.

In a recent customer deployment at an outpatient-only medical practice, the system was used 22,000 times to schedule 3,500 appointments, resulting in over 350,000 dollars in booked outpatient income in the first four months (one-third from new patients).

Clearstep Smart Care Routing is available as a white-label digital asset that can be integrated on customers' websites and mobile apps or accessed through an application programming interface. It can also be modified to assist any healthcare network with additional, customer-specific end-to-end patient services and clinical journeys. All main electronic medical record systems are also compatible with the solution.

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