Features that a Clinical Communication and Collaboration Platform...
healthcaretechoutlook

Features that a Clinical Communication and Collaboration Platform Should Have

Healthcare Tech Outlook | Friday, April 01, 2022

Poor Clinical Communication and Collaboration can have a bad outcome for patients as well as healthcare professionals, which is why healthcare providers need to focus on improving Clinical 

Communication and Collaboration.

Fremont, CA: In healthcare, clinical communication and cooperation is critical. It has a significant impact on patient satisfaction and, more crucially, patient safety. As a result, a provider's reputation suffers. Even if the desired outcome is accomplished, such as a successful surgery, patients may experience frustration due to poor communication and collaboration. Hospitals rely on clinical communication and collaboration platforms to manage the communication and treatment process.

Here’s what features a Clinical Communication and Collaboration Platform must have:

Integration

A lack of integration between systems is one stumbling obstacle to clinical communication and collaboration. No matter how innovative a solution is, if it does not interact with the EHR, EMR, and other components of the CC&C platform, the entire process will be slowed. For example, if an ambulatory order management solution isn't integrated with the EHR, order information may need to be submitted twice in the order management solution and again in the EHR to ensure order correctness and transparency. This consumes additional time and money, but it also increases the risk of making a mistake.

Real-time reporting and dashboards

Real-time reporting and analytics dashboards are another element that may be lacking from healthcare communication and collaboration software. In healthcare, data is crucial, and it must frequently be processed in real-time. Data from multiple sources is pulled into CC&C platforms, which provides insights into topics like bed capacity, waiting room timings, call frequency and on-hold times, order quantities, and more. The clinical communication and collaboration process can be hampered if this data isn't provided in real-time and in a straightforward manner, such as in dashboards.

Secure messaging and alerts

Secure messaging and notifications are the final component that a clinical communication and collaboration platform may be missing. Messaging is obviously an essential part of communication and cooperation, and with the rise in cyber threats against health institutions and the requirement to comply with HIPAA, secure messaging has become even more critical. An alert system that rapidly notifies relevant stakeholders, such as patients, schedulers, and doctors, of essential information, is also critical. Treatment may be delayed, errors may be made, and patients and their loved ones may experience greater anxiety and frustration if relevant parties are not quickly notified during the care process.

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