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HERE Technologies announces a partnership with Siemens Healthineers to enhance elements of logistics and supply chain operations for its Customer Services unit.
FREMONT, CA: HERE Technologies, a leading location data, and technology platform, has announced a partnership with Siemens Healthineers, a top medical technology organization, to enhance logistics and supply chain operations for its Customer Services unit.
Siemens Healthineers' Customer Services unit oversees more than one million service parts deliveries every year. To guarantee on-time availability of parts for Customer Services engineers on site, the worldwide transportation of service parts, particularly on-site deliveries, from central warehouses to an installed base of numerous systems in hospitals and laboratories must run smoothly. Delays in the delivery process or parts ending up in the wrong locations needs extra effort in terms of searching for parts on-site or the danger of part loss. This could result in loss of time or longer service slots for installation services, leading to lower productivity and higher costs. As a result, visibility of spare parts throughout the entire supply chain both outdoor and indoor is crucial to achieve seamless business operations between Siemens Healthineers' Customer Services unit and their end customers.
"Accurate shipment visibility crucially provides valuable support to healthcare technicians around the world in the tracking and maintenance of time-critical, high-value medical equipment from warehouses to hospitals‹," said Fred Hessabi, Chief Customer Officer at HERE. "We are delighted to be collaborating with Siemens Healthineers, leveraging our location expertise and technology to support the healthcare sector by reducing costs and boosting productivity levels."
"Through our relationship with HERE, Siemens Healthineers can inform hospitals and technicians ahead of time about any early or delayed shipment arrivals. Our co-created trackers can even inform our technicians if a shipment has been delivered to the right floor and room, without having to install any additional infrastructure or anchor devices," said Heiko Ansorge, Global Head of Service Supply Chain Solutions, Customer Services Managed Logistics at Siemens Healthineers. "All these optimizations result in reducing medical machine downtime, improving maintenance performance and ensuring that the technicians time on-site is optimized."
Siemens Healthineers will roll out the solution in Europe, first for ground transportation and then with preferred air carriers later in 2021. The rest of the world will be included in the rollout in 2022.