Skillful communication enables healthcare personnel to build rapport with their patients, obtain critical health information, and collaborate effectively with all members of a care team and the general public.
FREMONT, CA: Patients must feel safe to communicate honestly and openly with their care providers to receive effective treatments. The healthcare providers must communicate treatment plans and health education in a clear, accessible, and empathic manner to ensure that patients receive the best care. Administrators and physicians must exchange information ethically and responsibly to maintain patient anonymity. Healthcare organizations must implement culturally responsive methods to address communication barriers amongst stakeholders. Effective communication in health care can be the difference between life and death. Health administrators and other healthcare workers might benefit from learning more about different types of communication in health care.
Mismanaged healthcare records
Care teams have grown in size and scope as healthcare data has increased. A hospital may require dozens of doctors, nurses, administrators, and other medical workers to examine a single patient file, which opens the door to potential miscommunications that can impair treatment. Healthcare providers and administrators must work hard to keep healthcare information private and accessible only to the members of a care team who need it.
When a patient’s clinician does not speak their language or the healthcare institution does not provide an interpreter, patients frequently struggle to communicate their requirements or symptoms. Healthcare institutions that do not prioritize culturally competent treatment (such as using interpreters to bridge communication gaps between patients and providers) fail to provide adequate support to their communities.
Patient concerns and discomfort
Patients may not feel comfortable discussing sensitive information, such as substance abuse or sexual dysfunction, with their treatment providers at the patient-provider level. Patients withhold medical information for a variety of reasons, including:
• They are terrified of their provider.
• They believe their service provider will not listen to them.
• They are offended by request to reveal.
• They are skeptical of medical advice in general.
• They are affected by physical or psychological trauma.
Short sessions can result in less interaction
Skillful communication enables healthcare personnel to build rapport with their patients, obtain critical health information, and collaborate effectively with all members of a care team and the general public. On the other hand, a busy clinical workday frequently forces doctors to rush from appointment to appointment, creating situations where communication can easily get lost in the bustle. Doctors, nurses, and other healthcare professionals that appear cold or aloof harm the patient-provider connection. When providers show apathy or distraction when speaking with patients, they risk losing the goodwill and trust of the people they are attempting to help.