Impact of Communication in Healthcare and How to Improve it

Impact of Communication in Healthcare and How to Improve it

Healthcare Tech Outlook | Monday, January 17, 2022

New and improved ways to assist healthcare procedures, streamline clinical communication, and improve patient safety will be made possible by innovation in technology.

Fremont, CA: Clinical communication and teamwork are essential for delivering excellent patient-centered care in a healthcare setting. However, concepts like "clinical collaboration" and "care team communication" might be a bit abstract for healthcare leaders wanting to make a tangible impact on key performance measures.

Impact of communication in healthcare

One of the most crucial and surprisingly challenging aspects of patient care is healthcare communication, often known as clinical communication and collaboration (CC&C). The ability of the care team to transmit crucial information accurately and quickly is critical to the quality and speed of patient care delivery. Medical errors, service delays, declining patient satisfaction, and payer burnout are all linked to poor communication.

In the age of value-based care, patient expectations, which are crucial in determining their experience with healthcare organizations, are continuing to shift. Patient outcomes are impacted by care team mistakes, delays, uncertainty, and frustration, which are now reflected in HCAHPS scores and CMS reimbursements. Patient satisfaction is a top objective for providers, and it has a significant impact on burnout and attrition. Pandemic-related increases in patient demand and decreased resource availability have recently made care coordination more difficult, making smooth collaboration even critically important in preventing burnout.

How to enhance clinical communication?

Hospitals and health systems that want to enhance clinical communication and patient safety should start by examining workflows and potential gaps inside and across the organization's various roles and departments.

Apart from that, there are a variety of clinical cooperation solutions available to meet patient-specific needs. Because each health system, hospital, and even department has its own set of requirements, working with a solution that has a wide range of integration capabilities is the ideal option. A healthcare provider must choose a vendor that acts as a care delivery partner and is flexible enough to change with the demands of their company over time.

Internal leadership collaboration will be required to identify the best clinical collaboration solution for the organization. They should avoid creating more silos and maximize ROI if they want to reduce their vendor footprint.



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