Importance of Opting Nurse Call Integration

Importance of Opting Nurse Call Integration

By Alex D'Souza, Healthcare Tech Outlook | Tuesday, December 15, 2020

Healthcare systems are increasingly moved away from a call bell system for nurse call and use a tool that sends nurse call alerts directly to the appropriate nurse.

FREMONT, CA: Nurse call systems are vital in healthcare systems. They alert clinical staff to essential needs like water, bathroom, and pain management. As technology has rolled smartphones into the clinician’s toolkit, health systems have moved away from a call bell system for nurse call, instead choosing a program or tool that sends nurse call alerts to the appropriate nurse. This integration helps to collaborate with the customer to develop strong, reliable integrations to allow true interoperability between the clinical communication and collaboration platform and the rest of the firm’s technology ecosystem. Read on to know more.

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To offer a reliable and consistent experience that is flexible enough for every healthcare facilities’ needs, the platform supports nurse call systems based on Session Initiation Protocol (SIP) and Wireless Communication Transfer Protocol (WCTP). It provides a high degree of flexibility that enables integration with any number of other organizational tools without sacrificing quality. The differences between these two protocols are in how the alert is received. SIP-based nurse call routes a voice call, enabling a direct line of voice communication between the patient and the nurse. This is different from WCTP, a well-established protocol that was tailored to help paging alerts.

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The primary integration is for basic nurse call features like alerting. The secondary functionality is staff assignment data. Because many healthcare facilities manage staff assignments through their nurse call system, they can route that data, offering additional context beyond conventional nurse call alerts. This data populates care functionality so that clinicians can reach the correct care team member. Once a healthcare facility has the necessary data about the facility’s infrastructure, including server IP addresses and port numbers, it can start building the integration. Once all of these are configured the integration. But beyond successful go-lives and technology releases, implementing the platform is never the last step for the technical team.

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