Phoenix Primary Care Group Leveraging Mobile AI Assistant to...

Phoenix Primary Care Group Leveraging Mobile AI Assistant to Automate Charting and Increase Patient Facetime

Healthcare Tech Outlook | Friday, September 11, 2020

Dr Graham Hughes, President and Chief Medical Officer

Patients throughout the Valley will soon feel more connected to their healthcare providers thanks to a mobile app changing the way clinical documentation and data entry are performed.

FREMONT, CA: Bayless Integrated Healthcare is an Arizona leader in integrating mental and physical health, has declared a partnership with Seattle-based healthcare technology company, Saykara, in order to implement this new technology in its eight locations throughout the Phoenix area.

The amount of data entry the providers need do on the rise due to the additional requirements from insurance companies and many government agencies. During a typical appointment, the providers must simultaneously converse with the patients while filling out electronic health records on a computer that creates the feeling that providers are disengaged and multi-tasking, rather than offering their full attention. The data entry workload can be so significant that providers generally bring it home to complete during evening hours, contributing to fatigue and burnout.

The technology from Saykara alters this trend by using artificial intelligence to automate the challenging and time-consuming aspects of the clinical documentation. This frees the providers from their computers and restores the quality facetime with patients.

“Whole person wellness defines everything that we do at Bayless,” said President and CEO of Bayless Integrated Healthcare, Justin Bayless. “We know that the patient/provider connection is a deeply important part of that equation, and we continuously invest in the tools and technologies to improve that relationship. The more our patients feel heard during their appointments, and the more focused our providers are on them rather than data entry, the better our delivery of personalized medicine and the better our patient outcomes.”

At the beginning of an appointment and with the patient’s consent, the Bayless provider accesses the Saykara mobile app from their iPhone. As the provider and patient engagement, the app interprets the conversation and translates it to the data required for the electronic health record, reducing busy administrative work down to mere minutes, rather than hours.

“Nobody wants to feel like they’re taking a back seat to administrative busy work when visiting a healthcare provider. This is when we’re all at our most vulnerable,” states President and COO of Saykara, Graham Hughes, MD. “By automating clinical documentation, our technology helps ensure that the time shared between a patient and provider is undistracted and that a trusting bond is forged.”

The advent of this technology at Bayless comes at a time when the healthcare providers are highly reporting burnout amid the COVID-19 pandemic and might help to alleviate some of the pressures they face. As a result, it reduces fatigue among the providers, increased facetime with patients, and a more trusting and profoundly connected relationship between providers and the people in their care.

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