Royal Philips Partners with openDoctor to Provide Radiology Patient...

Royal Philips Partners with openDoctor to Provide Radiology Patient Engagement Platform

Healthcare Tech Outlook | Wednesday, March 17, 2021

Philips and openDoctor collaborate to offer unprecedented digital front door experience in radiology.

FREMONT, CA: Royal Philips, a health technology leader and US-based openDoctor announces a partnership to offer an integrated radiology patient engagement platform that uses openDoctors real-time online appointment scheduling services as part of Philips newly rolled out Patient Management Solution.

With the coupled offering, Philips Patient Management Solution and openDoctor allow a transformation in patient radiology scheduling, contactless registration, and automated communications and education, all from the convenience of any connected device. The seamless scheduling platform chooses patients to select appointment slots that fit their busy schedules while streamlining staff and location availability at the same time. Patients have the potential to complete intake questionnaires in advance and take benefit of last-minute reminders and wayfinding, relieving hospital staff of burdensome manual outreach tasks, and offering radiology staff more time to personalize care to individual patients.

Philips Patient Management Solution has already proved invaluable for healthcare firms across several service lines. It has helped partners enhance referral conversion efficiency, reduce no-shows, and enhance patient knowledge of their medical conditions. During the COVID-19 pandemic, the solution has been key in screening patients for COVID-19 symptoms. Supporting practices institute contactless check-in processes to keep patients and staff as safe as possible during the restart of elective procedures.

The Philips Patient Management Solution is a vital component of Philips Radiology Workflow Suite designed to streamline radiology workflows to enhance patient and staff experience while improving clinical efficiency and operational excellence. The cloud-based solution allows modern communication between care providers and patients. It serves as a digital liaison to prepare patients for their appointments, assist them to show up on time, and continue to follow care plan instructions long after their visit. The solution interoperates with the EMR and can send automated messages through SMS, voice, e-mail, and paper mailings, complementing existing IT and clinical workflows.

Philips is committed to combining solutions from innovative partners into its open and interoperable platform.  Patient management engagement is a vital area for partner integration, developing on Philips previous partnerships with leading firms integrating data, AI, and analytics solutions to help Philips evolving ecosystem approach to advantage customers and the patients they serve.



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